re: Email is broken

Nick — Wed, 28 May 2008 23:02:13 GMT

Susan,

We run into this stuff a lot (Old Pacbell area), it sounds like you need to go in and "upgrade" your account. The easiest thing to do is try logging into Yahoo mail with your pacbell creds, if you get a message stating that an account does not exist, you’ll need to "upgrade" the account.

The URL to upgrade/activate the AT&T/Yahoo settings is http://helpme.att.net/register.

Your symptoms sound like that's the issue. Very frustrating indeed.

re: Email is broken

Chris Knight — Tue, 27 May 2008 04:14:10 GMT

Yeah, it's a real problem when the big players can't manage it properly - it renders a technology infrastructure useless.

Australia's two largest telcos manage to screw up e-mail on a regular basis. It makes it more difficult when their helldesks don't even know who to escalate the problem to either :-(

Forget the cybercrime and e-terrorists - they're here in the form of incompetent ISPs.