VOIP in your future?

re: VOIP in your future?

Sean F — Wed, 08 Aug 2007 03:44:25 GMT

Asterisk is a fantastic solution! I was at the Response Point session in Denver at WWPC at it has a lot of promise but it will still be a v1 product. There are a lot of critical features that are just flat missing on day one.

As for support for Asterisk or even TrixBox. As an IT provider we should be the ones providing support to our end customers. Selling VoIP into customers should not be fewed as something like selling a desktop or a server. You have to commit to really learn the product and be able to support the technology. As for support from MS, in 3 years I have called them twice and got marginal support. The folks at Digium provide outstanding support.

re: VOIP in your future?

Brian W — Thu, 02 Aug 2007 15:59:31 GMT

I currently have a customer who bought PBXtra from Fonality (who just happens to have taken over Trixbox development initiiative) and he is very unhappy right now. Their telephone/vpn support is manned by a bunch of wanabee techies with no social skills. Fonality does not understand small business, period!

As for the Trixbox. It think it is cool. I messed with it for a while to see if it would be a solid solution for my customers. Nope. Not for me at this point. I am a one man band with an extensive computer telephony background including Linux. If you ask me Talkswitch seems to be getting it right. Simple to install and has the look and feel of traditional phone system. It is a hybrid. Most business are not ready for the ongoing expense of an open source telephony system even with excellent support from a voice/data guy like me.

Like my customer says, "I just want it to work!" If you are going the managed service route it better work because pretty toys will cost you $$$.

re: VOIP in your future?

Dean Collins — Thu, 02 Aug 2007 15:30:52 GMT

Susan, love you but Voip just aint your bag baby.

Whilst it's easier for me as a SBS user to implement VOIP being smaller than most.....it's not as scary as you think.

Trixbox has 'official' support available from Fonality though to be honest anything you cant find on the forums just means you're not reading deep enough.

Having used Asterisk since before trixbox was even available (or back then as it was known Asterisk@home) it's a piece of iso cake.

For those of you that think Asterisk is a comic strip head over to www.Cognation.net/Asterisk for a 60 second overview.

Like i've said I dont consult in the space so dont have an axe to grind just wanted to share with others how easy it is to implement and get some kickass functionality that intergrates really nicely into SBS2003.

Cheers,

Dean

P.S. yes if you cant burn an Iso you can still play - gogle up Asterisk Appliance for plug and play goodness.

re: VOIP in your future?

indy — Wed, 01 Aug 2007 23:47:40 GMT

We are "skipping" VoIP and just going wireless for all employees.

VoIP installation started at $40K and provided fewer features than our current PBX.

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