Word has recovered a document

bradley — Thu, 05 Jul 2007 05:58:00 GMT

PRODUCT: Word 2007
Issue Description:
------------------------------
Every time when the users start Word 2007 on terminal server, a message pops
up saying "Word has recovered a document". How to remove this dialog
message.

Resolution:
------------------------------
This issue may occur if the DisabledItems subkey and the Startup subkey are
written to the following registry key:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\TerminalServer\Install\Software\MICROSOFT\Office\12.0\Word\Resiliency]

Follow the steps below to fix the issue.

1.            Log on as an administrator to the console of the computer that
is a terminal server.
2.            Click Start, click Run, type regedit in the Open box, and then
click OK.
3.            Locate and then click the following registry subkey. Right
click and choose Export to backup it.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal
Server\Install\Software\MICROSOFT\Office\12.0\Word\Resiliency

4. Delete the subkeys under Resiliency such as DisabledItems, Startup.
5.            Locate and then select the following registry subkey. Right
click and choose Export to backup it.
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Resiliency

6. Delete the subkeys under Resiliency.
7.            On the File menu, click Exit to exit Registry Editor.

885380 Every other time that you open a document in Word, the document
opens in recovery mode or you receive an error message
http://support.microsoft.com/default.aspx?scid=kb;EN-US;885380

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Word has recovered a document