Mon, Apr 29 2013 23:55
Neutral package installation failed
I'm still tracking issues where IE10 install fails with Neutral package installation failed
If you are impacted Microsoft is looking for log files...
As Susan's put above and to reiterate, if you're seeing "Neutral package installation failed" error, please gather and send some log files using the procedure detailed and either send to Susan or the alias included below.
"Instructions for the end user would be to:
Copy GetLogs_local.bat to desktop
Send back the SetupFailureLogs folder that the script creates
" http://sdrv.ms/11FIHrc <<< download the bat file from there"
If you could then zip up the folder that ends up on your desktop and send it to IE10PQ@microsoft.com (change the -at- to @ and -dot- to.)
Thanks and Regards
Mark Feetham Senior Program Manager Internet Explorer Product Quality