Tue, Dec 20 2011 21:35
Communicating the facts
It just floors me how a corporation that builds so many communication platforms can screw up communication so badly.
Case in point -- the security forum helpers are convinced that Microsoft will no longer give free support for security issues --
Loss of free MS Support for MSE - almost all malware-removal and - Microsoft Answers:
Case in point the smaller partners are convinced that it's a sign that Microsoft is wanting to replace them
Partners Ponder Microsoft's Plans For Answer Desk:
For once Microsoft, can't the people you pay the big bucks for in the PR department do their job and instead of "quietly" releasing this and causing all of this speculation and churn, why can't you communicate what's going on?
Meanwhile all of that "Microsoft declined to comment" just adds to the speculation and questioning.
Filed under: Rants