Several times now I've been asked exactly the same questions in response to an open ticket I have with the Microsoft online Customer service. Twice now I've given full answers with exact screen shots of the issue.
The issue is not on my side, the issue is on your side.
Here it is in a nutshell: Instead of listing all of the downloads that are released on the download site, you are searching for them. And therein lies the problem, your search box is actually searching for the word download. The problem is, not all of the download items released on the Microsoft download site have the word "download" in it, so it fails to list all of the downloads.
You shouldn't search for items, rather we need a list.
The good news is that the RSS feed that exposed the Download site so you could track it in your favorite RSS reader works again (Yea! Thank you Richard!) So go to www.thundermain.com/rss (which resolves to http://feeds.feedburner.com/MicrosoftDownloadCenter ) and put that in your favorite RSS reader. So I once again can get in a format that works best for me, the items that are exposed in the "All downloads" "sort by date" from the Download site.
Unfortunately, the bad news is that because that is looking at the "all downloads", "sort by date" view of the download site, (see http://www.microsoft.com/download/en/search.aspx?q=download&p=0&r=10&t=&s=availabledate~Descending ) it's failing to truly list ALL downloads. I know this for a fact because I know certain items have been released to the download site and you are failing to list them in that view. Office 2010 sp1, for example, is one such download that is failing to be listed in the "all downloads" view. Yet I know for sure it's there on the download site.
Again, Mr. SRX1157009138ID, the issue is your search box on that site is searching on "downloads". If the released item on the download site doesn't include the word download or expose it in some manner, it fails to list that in that all download view.
Any browser has this issue.
Any connection speed has this issue.
It's your problem, now if I can just get someone in Microsoft online support to understand this... and actually fix it.... so that when you click on "All downloads" it's a LIST and not a SEARCH that doesn't work, I will die a happy woman.
Otherwise I may be taking over the job of Crabby Office Lady who just retired.
Thank you for contacting Microsoft Customer Service.
In order to assist you better, please provide additional information:
- Please provide us with a detailed description of what you are trying to do and how you are trying to accomplish the task
- Download URL involved: http://www.microsoft.com/download/en/search.aspx?q=downloadp=0r=10t=s=availabledate~Descending
- Identify the exact steps taken to reproduce the error you are reporting
- Identify the exact error message you are encountering, including a screenshot if applicable
- Is this issue intermittent or continual?
- How are you connected to the internet (i.e. dial-up, cable, DSL, WI-FI, etc.)?
- Identify the browser and versions in use:
Once I have these details, I will be able to determine the appropriate resources to assist you."