Fri, Nov 28 2008 0:25
bradley
When your security solution is a bit too secure
Went to help someone fix their Internet connection. Vista, wireless laptop would connect to the Linksys router but not the Internet. Tried to walk through some troubleshooting steps but no go. Looked at the laptop, tried to do some diagnostic steps and realized that the security center indicated that the a/v was not installed. But clearly Norton (not my fav) was installed on the workstation as the icon in the system tray indicated. But trying to launch the control panel would launch nothing. Hmm.. So we had media and a product key to reinstall so let's try uninstalling Norton to then reinstall it.
Save your Norton 2008 Product Key, then download and run the Norton Removal Tool:
http://service1.symantec.com/SUPPORT/norton2008.nsf/docid/2007082908475279?Open&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid
Norton fortunately provides an uninstaller program as attempting to uninstall it would fail. About 1/2 way through the process of using the removal tool, Internet access came back.
Many times your security solutions may be a cause of issues as well.
Filed under: Security
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