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Erick pinged me with his new book info. What he may not have in original book title names, he does have books that help you get started, help your get better aligned, or help you know you are on the right track. :-)
Check out his latest offering....
From Erick--
It's finally ready for pre-order!
Thanks for your patience - we are ready to start accepting pre-orders for the next in our best-selling series of books by I.T. Service Providers for I.T. Service Providers!
The Best I.T. Service Delivery BOOK EVER! reveals how to deliver Hardware Warranty, Break-Fix, Professional and Managed Services effectively and profitably. No matter which of these service delivery models you practice, you will learn how to maximize processes, efficiencies and customer satisfaction - resulting in higher net profits.
In addition, effective migration strategies are detailed to help you move from one service delivery model to another, affording you the ability to create additional revenue streams. These methodologies have helped thousands of Solution Providers tremendously increase their revenues.
Ship date for The Best I.T. Service Delivery BOOK EVER! is October 6th, 2008, but we are now accepting pre-orders at a $50 discount over cover price!
Also check out our special pre-order savings offer for the Best I.T. Service Delivery BOOK EVER! PLUS its companion Audiobook and save even more!
The ONLY Service Delivery book written by Service Providers for Service Providers covers 4 Service Delivery Models and their:
- Characteristics
- Deliverables
- Pricing and Positioning
- Staffing Requirements
- Hiring, Managing and Training
- Technical Roles and Responsibilities
- Processes and Procedures
- Target Markets
- Customer satisfaction and Loyalty
- Maintenance, Maximization and Migration strategies
And much, much more!
This resource has been highly requested by solution providers and channel organizations worldwide, and fills the void for a service-specific work for the IT industry, covering hiring, compensating, training and managing staff; along with project management, quoting, and service delivery for all service provider groups.
"The Best I.T. Service Delivery BOOK EVER!" applies the most highly effective I.T. and Managed Services delivery techniques ever developed to increase your efficiencies, client relationships and revenue, and provides a roadmap to migrate from one service delivery model to another!
We've included everything you'll need in The Best I.T. Service Delivery BOOK EVER!, allowing you to:
- Identify or establish your current service delivery model
- Understand key characteristics and important considerations for each service delivery model
- Determine whether you are in Maintain or Maximize mode, and if you are ready to Migrate
- Recognize the key staff necessary for each model and mode
- Create an effective hiring, compensation, training and management process for all staff
- Improve customer satisfaction, become a Trusted Advisor and sell more solutions and services to your clients
Ship date for The Best I.T. Service Delivery BOOK EVER! is October 6th, 2008, but we are now accepting pre-orders at a $50 discount over cover price!
Also check out our special pre-order savings offer for the Best I.T. Service Delivery BOOK EVER! PLUS its companion Audiobook and save even more!
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![[There's a reason that Yoda is the unofficial mascot of SBS. Size indeed matters not.]](http://www.sbslinks.com/images/headertop.png "There's a reason that Yoda is the unofficial mascot of SBS. Size indeed matters not!")