THE OFFICIAL BLOG OF THE SBS "DIVA"

TOP SUPPORT ISSUES from Jun 10th to July 10th

<Issue #1>
Problem description
========
When the computer resumed from the sleep mode, the network connectivity was
lost and the routing table showed 2 routes for 0.0.0.0.

Cause
========
Incompatible network adapter driver.

Resolution
========
Update the network adapter driver.

<Issue #2>
Problem Description
========
The C drive is recognized as a media folder. Want to change it back to its
default settings to see the columns with Name, Size, Date Modified date,
Type

Cause
========
Incorrect registry information.

Resolution
========
Step 1. Delete and Reset Windows Vista Folder Views or Folder Types Settings
to Default Clean State
Step 2. Customize the folder types

Delete and Reset Windows Vista Folder Views or Folder Types Settings to
Default Clean State
===========================
1. Click on Start button.
2. Type regedit in the Start Search box, and press Enter to run Registry
Editor.
3. Click Continue on User Account Control dialog prompt.
4. In Registry Editor, navigate to the following registry branch:
HKEY_CURRENT_USER\Software\Classes\Local
Settings\Software\Microsoft\Windows\Shell\Bags
5. Right click on Bags registry key in the left pane, and click Delete.
Click Yes when prompt for confirmation to delete the registry key and all
its subkeys.
6. Next, navigate to the following registry key (it should be just below):
HKEY_CURRENT_USER\Software\Classes\Local
Settings\Software\Microsoft\Windows\Shell\BagMRU
7. Right click on BagMRU registry key in the left pane, and click Delete.
Click Yes when prompt for confirmation to delete the registry key and all
its subkeys.
8. Close Registry Editor.
9. Log off and log on again or restart computer so that the registry keys
can be rebuilt and recreated.
10.After logged on, open Windows Explorer, go to Folder Options (Organize ->
Folder and Search Options) View tab, and make sure the Remember each
folder's view settings is checked.
11.To ensure that any changes to Folder settings in Explorer window, close
the Explorer window after changes to save the settings. Windows Vista will
only remember the state of folders of the window is closed.

The steps above will delete and reset Windows Vista Folder Views or Folder
Types Settings to Default Clean State.

Then, customize your folder types, we can use the following steps.

Customize the folder types
=========
1. Click Start and then click "Computer"
2. Open C drive. Double click Users.
3. Right click the "Name" column, Click "More"
4. Select Date modified, Type, Size, Date created.
5. From the Tool menu, click Folder Options. If the Tools menu is not
visible, press the Alt key.
6. Select the View tab.
7. At the top of the dialog box, click Apply to Folders. Click Yes.
8. Click OK.

For more information about this issue, you can refer to the following
articles:

Delete and Reset Windows Vista Folder Views or Folder Types Settings to
Default Clean State
http://www.mydigitallife.info/2007/11/08/delete-and-reset-windows-vista-folder-views-or-folder-types-settings-to-default-clean-state/

Windows Explorer Folder View settings
http://www.vistax64.com/tutorials/70819-windows-explorer-folder-view-settings.html

<Issue #3>
Problem description
========
Windows XP SP3 won't allow the install of the RWW ActiveX Control

Cause
========
Terminal Services ActiveX control is disabled by default in XPSP3

Resolution
========
1. Manually deploy RWW:
1)Download the Remote Desktop Connection Web Connection Software at the
following location:
http://www.microsoft.com/downloads/details.aspx?FamilyID=469eee3a-45b4-4b40-b695-b678646a728b&displaylang=en

If extract the tswebsetup.exe then will get the msrdp.cab, which contains
the MSRDP.OCX ActiveX control.

2)Copy the MSRDP.OCX to C:\Windows\SYSTEM32 on the Windows XP computer

Register the OCX: Regsvr32 C:\Windows\SYSTEM32\MSRDP.OCX

2. Search the GUID {7584c670-2274-4efb-b00b-d6aaba6d3850} in registry key on
the Windows XP computer and delete all related registry key

3. Enable RDP add-ons in IE after reboot

<Issue #4>
Problem description
========
Windows Vista cannot reply or create new e-mails in OWA.

Cause
========
This issue can occur since Windows Vista no longer includes support for the
ActiveX control that is used for HTML editing in Outlook Web Access.

Resolution
========
Install the hotfix in KB 911829 on the exchange server

<Issue #5>
Problem description
========
1) Why are there separate 32-bit and 64-bit versions of IE7 on a 64-bit
Windows Vista Ultimate box?
2) Why is the _32-bit_ version the one that's launched by default from
everything that can launch a browser?
3) What impact does running the 32-bit IE (especially several copies with
several tabs apiece) have on Vista, vs. the 64-bit version?

Cause
========
Both versions of Internet Explorer are included to increase compatibility
with existing programs and Web sites. The 32-bit version of Internet
Explorer can host only native 32-bit ActiveX controls and other 32-bit Web
page objects. The 64-bit version of Internet Explorer can host only native
64-bit ActiveX controls and other 64-bit Web page objects. Thus the 32-bit
version of IE is for compatibility with 32-bit plug-ins like Macromedia and
Java. Internet Explorer requires a plug-in to be the same "bitness" so a
32-bit plug-in cannot be executed by the 64-bit Internet Explorer. As 32-bit
plug-ins are the norm so far, Microsoft has made the 32-bit version of
Internet Explorer the default.
By default, the 32-bit version of Internet Explorer runs when you start the
browser from any one of the following locations:
*The Quick Launch toolbar
*The desktop
*The Start menu
*A hyperlink or a file type that is associated with Internet Explorer

Resolution
========
IE can be chosen easily by modifying the target iexplore.exe in launch
engine.
The location of Internet Explorer (32-bit version) is:
"C:\Program Files (x86)\Internet Explorer\iexplore.exe"
The location of Internet Explorer (64-bit version) is:
"C:\Program Files\Internet Explorer\iexplore.exe"

a)Right-Click the Shortcut from where you are going to launch IE;
b)Click "Properties";
c)On the Shortcut tab, replace the content of the "Target" textbox with
"C:\Program Files\Internet Explorer\iexplore.exe";
d)Click "Ok" and launch IE, check if you can surf with 64-bit IE.

There is no impact to run 32bit IE on VISTA x64 edition. The 64-bit version
of Windows Vista can run all 32-bit applications with the help of the WOW64
emulator. On a 64-bit operating system, 32-bit applications run on top of an
emulation of a 32-bit operating system that is called Windows on Windows 64,
or WOW64 for short.  WoW64 intercepts system calls to the operating system
made by a 32-bit application.

There is an useful article  for Vista.
============================
"Differences between the 32-bit and 64-bit versions of Internet Explorer
that are included in the x64-based versions of Windows Server 2003 and in
Windows XP Professional x64 Edition"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;896457#appliesto