THE OFFICIAL BLOG OF THE SBS "DIVA"

Hot topics in the WSUS managed newsgroup this month: 

In this Issue:

TOP SUPPORT ISSUES
NEW & UPDATED KB ARTICLES
NEW & TOP DOWNLOADS
NEW WEBCASTS

TOP SUPPORT ISSUES
===============
The following "hot topics" were posted and resolved during the month of Mar:

Issue #1
======
Problem Description
-------------------------
Scom report 10720 every minute


Resolutions
---------------
This is caused by the script querying for a machines DNS name from the
MT_Computer Table and this is not populated correctly.
Please follow the steps to start monitoring the Exchange cluster in OpsMgr
2007:
To get a list of machines that are missing the DNSName Attribute in SQL
Query Analyzer run:

select NetbiosComputerName,DNSName from OperationsManager.dbo.MT_Computer
where DNSName is NULL
Find the exchange cluster name & confirm the DNS value is NULL.
Then run the following SQL query to update the values of the DNSName of the
cluster based on the NetBIOS Cluster Name, Change the values below to match
you network names:

update OperationsManager.dbo.MT_Computer set DNSName = '<MyClusterDNSName>'
where NetbiosComputerName='<MyClusterNetBiosName>'

After doing this stop the OpsMgr Health Service agent on the affected
machines go to %program Files%\System Center Operations Manager 2007\Health
service State\Health service store\delete all the cache files & start the
service.

After about an hour these symptoms should clear up.


Issue #2
=======
Problem Description
-------------------------
Update can be detected and downloaded, but cannot be installed.

Cause
--------------
>From the Windowsupdate.log file, we found the following error messages:
========================
2008-02-01 09:43:37:218 3224  c8 AUClnt FATAL: Error: 0x80004002. wuauclt
handler: failed to spawn COM server
2008-02-01 09:43:37:421 1200 ad4 Handler FATAL: 0x80004002: ERROR: Remote
update handler container process created (PID: 3224), but exited before
signaling event
2008-02-01 09:43:38:468 1200 ad4 Agent   * WARNING: Exit code = 0x80004002
2008-02-01 09:43:38:468 1200 ad4 Agent WARNING: WU client failed installing
updates with error 0x80004002
2008-02-01 09:43:38:796 3568 7e8 COMAPI   - WARNING: Exit code = 0x80240FFF;
Call error code = 0x80004002
=========================

Resolution
--------------
1. We reinstalled WUA 3.0 with option  /WUFORCE
2. We re-registered all the Windows Update related dll files.
3. We cleared the WUA Client cache files, including SoftwareDistribution
folder and BITS queue.


Issue #3
======
Problem Description
--------------------------
The upstream disk is full and it downloaded unnecessary language updates.

Cause:
-----------
downstream servers where requesting content in the additional languages and
your upstream server had to get that content in order to deliver it to your
downstream servers.

Resolution
-------------
Allocate the mis-configured DSS server and remove the request for
downloading additional language. Then use server cleanup wizard and
wsusdebug tool to remove unneed content on the USS to release more disk.


Issue #4
=======
Problem Description
-------------------------
update failed to be installed with error code 0x8007f004

Cause
--------
>From the winodwsupdate.log file, there are following error reported:
0x8007F004 STATUS_INSUFFICIENT_PRIVS
0x80240022 WU_E_ALL_UPDATES_FAILED

The 0x80240022 stated the failed installation, and the 0x8007F004 told us
the problem. This is a permission related problem. That is the reason we
configured some security settings on client computer.

Resolution
-------------
We followed the following steps to grant users with enough permission and
then the issue is fixed.

1. Edited the Local Group Policy by clicking Start -> Run, click GPEDIT.MSC
and click OK.
Go to Computer Configuration-Windows Settings-Security Settings-Local
policies-User rights assignment Added the Domain Administrator,
Administrator Accounts to the following:
--Restore files and directory
--Manage auditing & security log
--Backup files and directories
--Take ownership of files and folders
2. Restarted the server.
3. Checked for the updates and the updates are getting installed.

Issue #5
=======
Problem Description
-------------------------
Clients are unable to report and get update from WSUS server 3.0, in the
mean time, there are many 13002 events in WSUS server.


Cause
-------------
Corrupt BITS job at clients.

Resolution
-------------
===================Reset.bat================
@echo off
rem Batch file to clear the BITS queued jobs:
net stop bits
net stop wuauserv
Del /q "%ALLUSERSPROFILE%\Application
Data\Microsoft\Network\Downloader\qmgr0.dat"


Del /q "%ALLUSERSPROFILE%\Application
Data\Microsoft\Network\Downloader\qmgr1.dat
Rd /s /q "%Windir%\SoftwareDistribution\"
net start bits
net start wuauserv
wuauclt /detectnow
==================Reset.bat====


NEW & UPDATED KB ARTICLES
====================
945714 The SMS 2003 Service Pack 3 OSD Feature Pack Update contains an old
version of Wimgapi.dll file
http://support.microsoft.com/default.aspx?scid=kb;EN-US;945714

944342 Users cannot modify advertisements that they created in the System
Center Configuration Manager 2007 Administration Console
http://support.microsoft.com/default.aspx?scid=kb;EN-US;944342

947683 The preboot execution environment (PXE) boot images do not appear in
the SMSPXEIMAGES$ share in Systems Management Server 2003
http://support.microsoft.com/default.aspx?scid=kb;EN-US;947683

948730 WMI does not work correctly after you install the Microsoft System
Center Operations Manager 2007 agent on a Dell computer
http://support.microsoft.com/default.aspx?scid=kb;EN-US;948730

946433 Description of the mode that GSM modems must support to work with SMS
notifications in System Center Operations Manager 2007
http://support.microsoft.com/default.aspx?scid=kb;EN-US;946433


NEW & TOP DOWNLOADS
================
Microsoft SMS 2003 SP3 Asset Intelligence Catalog Update
http://www.microsoft.com/downloads/details.aspx?FamilyID=3653e00b-6a0f-4226-87d7-02d3df2147d7&DisplayLang=en

System Center Operations Manager 2007 Configuration Pack for Configuration
Manager 2007
http://www.microsoft.com/downloads/details.aspx?FamilyID=e9643fd9-a184-431c-b807-de7561f92e89&DisplayLang=en

System Center Operations Manager 2007 Service Pack 1 (SP1) Training Videos
http://www.microsoft.com/downloads/details.aspx?FamilyID=f4bf4a65-2574-4bf9-b412-234aec418f04&DisplayLang=en

System Center Operations Manager 2007 Management Pack Update
http://www.microsoft.com/downloads/results.aspx?pocId=&freetext=scom&DisplayLang=en

Microsoft Windows Server Update Services 3.0 SP1 Overview
http://www.microsoft.com/downloads/details.aspx?FamilyID=1b5eac37-bd48-41fd-869b-f9b06fa64a61&DisplayLang=en

Deploying Microsoft Windows Server Update Services 3.0 SP1
http://www.microsoft.com/downloads/details.aspx?FamilyID=208e93d1-e1cd-4f38-ad1e-d993e05657c9&DisplayLang=en

Windows Server Update Services 3.0 SP1
http://www.microsoft.com/downloads/details.aspx?FamilyID=f87b4c5e-4161-48af-9ff8-a96993c688df&DisplayLang=en