THE OFFICIAL BLOG OF THE SBS "DIVA"

Chris Rue is way too good with Photoshop sometimes... http://www.chrisrue.com/funcave/2007/07/santa-crall-is-coming-to-town.html

http://sbscme.blogspot.com/ Mark Crall is way too cool 

IT Service Providers and MSPs: The 10 Processes You Must Automate To Win
	
	
View Recorded Presentation 
<http://ct.enews.eweek.com/rd/cts?d=186-7059-5-786-114308-741689-0-0-0-1> 	

Available On Demand!
Duration: *60 minutes*

Is your IT organization running like a well-oiled machine? Do you know 
the status of every project, every ticket, every open task or to-do? Do 
you know which techs have free time, what's billable today, which client 
is most profitable, what prospects are about to close?

During this seminar, you will hear from Mike Vizard who will give you an 
overview of why the IT service industry is struggling to retain 
customers and maintain profits. Then, Autotask CEO Bob Godgart will show 
how VARs, MSPs, Systems Integrators, and IT Solution Providers are using 
his company's software to automate key business processes, squeeze out 
inefficiencies, boost customer service levels, and improve profitability.

CASE STUDY: This session will include a real-life example of how Mark 
Crall of Tech Care Team, Inc., a managed IT service provider in 
Charlotte, NC drastically increased ROI by adopting an integrated system 
for running the business, and instilling a culture of process in the 
business.

*If you answer yes to any of the following questions, this seminar may 
be of great interest:*

    * Are you struggling to justify your value to your customers?
    * Does billing take too long?
    * Do your people forget to fill out their time sheets?
    * Do you juggle information in multiple systems?
    * Do you have issues that fall through the cracks?
    * Do you work too hard to create documentation to back up the work
      you did?
    * Are you lacking an effective way to track time or profitability?
    * Are there bottlenecks or constraints that are slowing your
      business down?

This seminar will show you how an integrated PSA solution can address 
all of these key business issues, and more.

*Featured Speakers:*
Michael Vizard 
<http://ct.enews.eweek.com/rd/cts?d=186-7059-5-786-114308-741707-0-0-0-1>, 
SVP, Editorial Director - Ziff Davis Enterprise
Bob Godgart 
<http://ct.enews.eweek.com/rd/cts?d=186-7059-5-786-114308-741710-0-0-0-1>, 
Founder and CEO - Autotask Corporation
Mark Crall 
<http://ct.enews.eweek.com/rd/cts?d=186-7059-5-786-114308-741713-0-0-0-1>, 
CEO - Tech Care Team, Inc.
Frank Derfler 
<http://ct.enews.eweek.com/rd/cts?d=186-7059-5-786-114308-741716-0-0-0-1>, 
VP, Market Experts Group - Ziff Davis Media

/Sponsored by Autotask/

View Recorded Presentation 
<http://ct.enews.eweek.com/rd/cts?d=186-7059-5-786-114308-741689-0-0-0-1>