[There's a reason that Yoda is the unofficial mascot of SBS.  Size indeed matters not.] Dear Apple security - THE OFFICIAL BLOG OF THE SBS DIVA
Thu, Feb 22 2007 21:36 bradley

Dear Apple security

Dear Apple security - product-security@apple.com .. since I am unable to contact you via email and you have not returned my emails I'll try the blog.  I've sent you two emails now and no responses at all to my concerns, only an automated email that doesn't help.  I even have you listed as a Threatcode bad patching vendor.

http://docs.info.apple.com/article.html?artnum=304989

I still say the way you want me/us/the world to update your Apple Quicktime is too much.  You want me to be an administrator.  You want me to install an insecure program to get an installer installed.  You ask too much.  PLEASE provide a patching system that administrators can use.  PLEASE do not make it so hard to patch Quicktime that the average John Q Computer user won't patch.

Please fix this.

Please respond if you are out there.

To:  sbradcpa@pacbell.net
References:  <45DBA49D.6050805@pacbell.net>


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[NOTE -- THIS IS AN AUTOMATED RESPONSE]

Thank you for contacting the Apple Product Security team.  We appreciate your contacting us and consider your communications with us to be very important.  Please know that your message will be reviewed by an Apple Representative.

We use this e-mail address to monitor for potential product security issues.  Because we focus our response efforts on security and to have the greatest impact across Apple's product line, we generally will not respond to your message.  If we need to follow up with you on your message, we will contact you directly.

How-to Questions
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Assistance with "how-to" questions such as security configuration, clarification on security notices, or requests for software updates fall under the standard fee-based technical assistance program.  Apple Technical Assistance phone contacts may be found in: http://www.apple.com/contact/phone_contacts.html

Due to the nature and complexity of technical issues, we are not able to provide technical support through email. Details of  available service and support options can be found on the Applecare Overview web page at http://www.apple.com/support/products/

For any lost or stolen Apple product, please see:
http://docs.info.apple.com/article.html?artnum=300066

iPod
----------------
For any help and information relating to iPod, please visit:  http://www.apple.com/support/ipod/

You may send a message directly to the iPod team via:  http://www.apple.com/feedback/ipod.html

.Mac
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For questions on .Mac services please refer to:  http://www.apple.com/support/dotmac/

iTunes
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For any iTunes questions please refer to:  http://www.apple.com/support/itunes/

Information on Software Updates and Security Updates
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Questions about Software Updates and Security Updates are best addressed via Apple's Support resources at http://www.apple.com/support/

Passwords
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The product-security@apple.com e-mail address is unable to assist with password-related questions such as resetting a password that you may have forgotten.  Assistance on password-related questions is under the standard fee-based technical assistance program.  For this you can contact the Apple Technical Assistance Center as indicated above.

Security Products
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A number of third-party security products are available to potentially enhance the security of your system.  The products may be found in http://guide.apple.com/

Apple Product Security Team

 

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# welcome to the funcave &raquo; think corporate

Friday, February 23, 2007 11:40 AM by welcome to the funcave » think corporate