[There's a reason that Yoda is the unofficial mascot of SBS.  Size indeed matters not.] The future of hosted email - THE OFFICIAL BLOG OF THE SBS "DIVA"
Mon, Feb 5 2007 23:38 bradley

The future of hosted email

There are two kinds of email people... people that think Exchange is good.. and people that want to outsource it.... and on the Home Server blog the discussion came up about email and how home users like email....  email but not on their boxes... I'll go out on a limb even more that I think Hosted email is going to creep into the small business marketspace more and more.....it was quite ironic and funny that I got pinged by David Spark on a day that we were talking about Outlook and calendars and what not..... David was/is working on the Hosted Email wiki and provided a few more links for the point/counterpoints on Hosted Exchange....

http://blogs.msdn.com/tzink/archive/2007/01/10/the-case-for-outsourced-message-management.aspx
http://saunderslog.com/2007/01/22/the-future-of-marketing-communications/

I myself am using a "hosted" solution in front of my Exchange server in order to better protect our network at the office.  Why?  Because I wanted to better protect the server and I wanted the spam housed elsewhere.  I didn't want it to be my problem anymore.  Some use it as a archive solution for regulatory needs to not overtax their server.   

David's target market on the wiki for argues that hosted messaging is needed for midsized firms, but I think even the SOHO's need it too....I think that it's even a win/win for the Windows Home server.  I think they should bundle it up with a Hosted Exchange solution so if was used as a SOHO server that the folks would get all the benefits of Exchange... without Exchange.  Why shouldn't Mom be able to look at Johnny's calendar which is an event typically reserved for an Exchange only setting? 

I think hosted Exchange is also a warm fuzzy.  It brings up the issue that I see with many folks still using the POP3 connector..... the warm fuzzy issue that comes up from the newsgroups and my SBS var/vap gang all the time... they don't trust the Exchange inside of their servers and I see many of them like the warm fuzzy of ISP based email.  The long running joke by the SBS podcast gang is that we've been transitioning from POP3 Connector since SBS 4.5.  Now one could argue that they don't trust their SBS box to be able to deliver their email is more of a statement that they are not ensuring they are buying good enough equipment...but there comes a time when email is mission critical that they don't want to just rely on a single server set up anymore.

And that's when hosted email starts to look better....

Call me wacko.. but I think as we go forward that I don't think you can offer a messaging solution without a "warm fuzzy" like this....regardless of it's a hosted solution in front of an Exchange box... or if it's a totally hosted Email instead of an Exchange box....

What do you think?

Look at that feature chart....so where do you feel comfortable with where your email is housed... and where do you think it will be a in few years?

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# re: The future of hosted email

Tuesday, February 06, 2007 11:28 AM by Ken Edwards

There are 2 other valid reasons for continuing to use the Pop3 connector (or a similar third party utility)...

1) Client cannot get a static ip at a reasonable price.  Small companies like to use the residential services as they just don't see the value in $300-$800 per month T1 lines.  Some cannot get business grade internet.

2) Client does not trust the reliability of their internet connection.  Messages not delivered to you because your email server cannot be seen on by other mail servers is a bad thing.  Using the free ISP mailboxes is a cheap (Free!) way to ensure mail will always be received.

-Ken

# re: The future of hosted email

Tuesday, February 06, 2007 3:24 PM by me

What are the costs for exchangedefender? I've been to their site before but don't see any pricing.

# re: The future of hosted email

Tuesday, February 06, 2007 8:57 PM by David Spark

When I spoke with Microsoft one of the comments they made had to do with their success in the Hosted Messaging space will be due to their size. People who choose a hosted solution want a huge company to provide it to give them a feeling of security or as you say, "warm fuzzy."

That's why you see many of these hosting messaging companies being bought out by very large companies.

Also, just a small clarification. In reference to your comment about my recommending hosted messaging for mid-sized companies. I want to clarify I'm only acting as an editor/facilitator for the Microsoft wiki on hosted messaging. So I'm not necessarily touting one solution is better than another. My comments were actually just repeating what was said to me by Microsoft employees about where they think the benefits of hosted messaging solutions lie.

So I'm eager to hear opposite opinions. For example, check out the dissenting opinion in the discussion section of the conclusion of the wiki. :)