Thu, Jan 25 2007 23:09
Homer? I need people to call in...
Dear Homer... thanks for your comment that I posted above but I had to edit the post you made... which is against my comment policy.. as I like to post all comments as is (unless they are spam) but because you posted the link to the hotfix to http://support.microsoft.com/default.aspx?scid=kb;en-us;927891 and you see..that won't help our case to get this patch out as soon as possible. I couldn't approve your comment as is, as I won't condone the public sharing of hotfix links....I posted a munged up version of the email that I got from PSS just to showcase how it was a real patch.
You see.. as much as the calling for a hotfix process is painful sometimes, I want you and everyone else to do it for two reasons..... number one, I want you and others to see that it's a free call... that as long as you call, rattle off the KB article, whether it's USA or overseas.. it's always a free call. In the USA, call 1-800-936-4900, press 2 for IT pro, then 1 for hotfixes (during business hours). For international folks... call your local Microsoft office as Nick blogs about.
Secondly, the reason why I want you to call is that I want Microsoft to see the real body count out here. They need to see how much this svchost.exe spiking the CPU is affecting us, how much it's impacing patching, how much it's making people distrust the patching process.
Now then, I've never had a phone call (granted this is USA based) where the time to get the patch took longer than about 15 minutes tops. So if you spend more time than that to get this patch, please let me know that too. Send me an email via the blog or at sbradcpa-at-pacbell.net and let me know if you had a hassle getting this patch.
But Homer... don't post the link... I need Microsoft to know the headcount... okay?
Filed under: Security