Wed, Dec 27 2006 18:52
Setting up a TechNet Plus support contract
So exactly how does one get a support contract? TechNet Plus includes 2 phone incidents but you need to call and set up a support contract. Okay so I surf on over to the TechNet plus page and get this info:
And it acts like it should be 24/7. So I called 1-800-Microsoft and then pressed 2.....then 3... then 2....the 1....
And then pressed 1 to get to the Technet/Professional
At that point in time I got informed that I needed to call the MSDN subscription line to set up the TechNet support contract (which ... I would argue...why don't they say that on the web site in the first place) and I need to call back tomorrow from 9 a.m. to 5 p.m. to set up the support contract at (us) 1-800-344-2121.
For the record, the 24/7 part is only about business critical support... otherwise the support hours are only 6 a.m to 6 p.m. pacific time.
One interesting thing of note...for those of us with SA contracts, there's also a support incident there. So if your client has SA, they can assign the rights to TechNet Plus and other benefits to you the Var/Vap to take advantage of.
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