Mon, Oct 23 2006 17:13
IE7 and Quickbooks - decisions for your clients
(Susan Edit-Comment - I have IE 7 and every version of Quickbooks known to mankind and even the older Quickbooks are running fine... the key is that I don't need to do online banking or online payroll... it's the 'online' stuff that requires the IE compatibility)
Review the original email communication here:
Last week Microsoft started to make Explorer 7 available to customers by manual download, and we expect Microsoft to begin automatic distribution of the Update soon. Therefore you need to be aware of how this update could affect clients working in various versions of QuickBooks financial software.
Filed under: Quickbooks 2007
The Auto Updates will go to Microsoft customers running Windows XP and Windows Server 2003.
*Internet Explorer 7 will affect aspects of performance in some versions of QuickBooks® software*.
Internet Explorer 7 and QuickBooks Financial Software
The following QuickBooks financial software products *will work* with Internet Explorer 7.
* QuickBooks 2007 and QuickBooks Enterprise Solutions 7.0
* QuickBooks 2006 and QuickBooks Enterprise Solutions 6.0 *when
updated to Release 8*
* QuickBooks 2005 *in a future update*. Please check
www.QuickBooks.com/support/IE7 periodically for updates
on a solution.
* QuickBooks Online Edition
* QuickBooks Point of Sale versions 4.0, 5.0 and 6.0
Note that unless otherwise noted, when we say “QuickBooks” we are talking about the Windows desktop versions of QuickBooks financial software, including Simple Start, Basic (last produced in 2005), Pro, and Premier. We also identify the corresponding version of Enterprise Solutions.
QuickBooks 2004 and prior versions will not function properly on Internet Explorer 7.
*How Internet Explorer 7 Affects QuickBooks*
QuickBooks uses this Web browser for certain functions, including aspects of *Help*, *Payroll*, *Merchant Services* and some of the cached or navigator pages.
Decisions for You
*If You Maintain Multiple Versions of QuickBooks.* Many QuickBooks ProAdvisors maintain multiple versions of QuickBooks software to support clients who are on different update cycles. If this describes you and you are currently using QuickBooks 2005 or older versions, or QuickBooks Enterprise Solutions 5.0 or older versions, you may have reason to decline an upgrade to Internet Explorer 7 at this time. Read more. **
*Only One Version of Internet Explorer.* Please note that in this environment, it is *not possible* to run both Internet Explorer 6 and Internet Explorer 7 on your system and allow QuickBooks to invoke the right version. You can only install one version of Internet Explorer at a time.
If you are running any versions of QuickBooks other than QuickBooks 2007 or QuickBooks 2006, Release 8, you *must remain using Internet Explorer 6* for an uninterrupted user experience.
Therefore we recommend that you take the following steps, depending on the oldest version of QuickBooks that you use:
*My oldest version of QuickBooks is*
* QuickBooks 2007 or (QuickBooks Enterprise Solutions 7.0) – good to go.
* QuickBooks 2006 (or QuickBooks Enterprise Solutions 6.0) – be sure to update to Release 8 and then accept Internet Explorer 7.
* QuickBooks 2005 (or QuickBooks Enterprise Solutions 5.0) – we recommend that you *decline the Auto Update for Internet Explorer 7 at this time*. Please check www.QuickBooks.com/support/IE7 periodically for updates on a solution (or for more information on how to revert from Internet Explorer 7 to Internet Explorer 6).
* QuickBooks 2004 or earlier (or QuickBooks Enterprise Solutions 4.0 or earlier) - we recommend that you *decline the Auto Update for Internet Explorer 7
*You Can Go Back.* If you install Internet Explorer 7 and then realize you are having issues with these older versions of QuickBooks, we recommend that you revert from Internet Explorer 7 back to Internet Explorer 6. Instructions for this reversion are posted on our Internet Explorer 7 Resource Center at
Decisions for Clients
*If They Are Using Earlier Versions of QuickBooks.* First, we encourage all QuickBooks users to upgrade their systems to QuickBooks 2007 (or QuickBooks Enterprise Solutions 7). If they are using QuickBooks 2006 (or QuickBooks Enterprise Solutions 6), we recommend that they upgrade to Release 8 (the most recent release as of this writing).**
However, if this is not currently possible, your clients *must decline the Auto Upgrade to Internet Explorer 7 and continue to use Internet Explorer 6 *for an uninterrupted user experience.
*Support and Troubleshooting*
To support you and your clients, Intuit has posted an Internet Explorer 7 Resource Center here:
This center includes answers to frequently asked questions, including how to update QuickBooks 6 (Enterprise 6) and how to roll back an installation of Internet Explorer 7 to Internet Explorer 6.
Your Message to QuickBooks Users
While we plan to share this information with QuickBooks users of older, supported products, you may want to consider dropping your own clients a note.
Here is one possible note you could adapt for your own use:
Dear Valued Client,
As your Trusted Advisor/ QuickBooks ProAdvisor®, I wanted you to know that Microsoft will soon be sending out an automatic update to Internet Explorer, replacing Internet Explorer 6 with Internet Explorer 7. This affects users of QuickBooks®: Simple Start, QuickBooks: Basic, QuickBooks: Pro, QuickBooks: Premier, and QuickBooks Enterprise Solutions.
I am recommending that you decline the Internet Explorer 7 upgrade if you are currently using any version of QuickBooks earlier than QuickBooks 2006 Release 8 or QuickBooks Enterprise Solutions 6, Release 8.
Intuit has posted more information for you at this link:
This approach will make sure that you are able to continue to use QuickBooks without any interruptions of the user experience.