Fri, Jun 30 2006 15:39
The real misconception about WGA
Earlier today there was chatter about the impact of WGA.. Windows Genuine Advantage... and how we didn't like the fact that Microsoft deemed the "piracy patch" as a critical patch, and when it failed, it had security implications because the computer user would disable automatic updates.
Already there's been a lawsuit filed against WGA.. and folks don't like it's ability to phone home.
But what I really don't like about it is the fact that it breaks the trust of patching. It's not a security update... and it's certainly only critical of a patch to Microsoft.. and the fact that the first 'drop' of it was a beta that was not clearly communicated to those of us who got that WGA update just was one of those moments that as a customer of Microsoft you just want to say to someone, somewhere... what WERE you thinking?
As a result... poor Alex is going to bear the brunt of my "What WERE you thinking?" post.
It was deemed 'critical' by you so that if someone was running with Automatic updates turned on ..which ... hello Microsoft that's what you tell us to do... they would not have any other choice but to have it automagically installed.
To whomever was the Product Manager who gave the go-ahead to place this WGA update into the "critical" section, shame on you. Shame on you for approving a beta patch to be offered up as a critically needed patch. Shame on you for not informing folks appropriately. Shame on you for not providing appropriate support mechanisms.
What is the support mechanism you are told to use? Web email interface. With a one business day turn around. Business day.
Microsoft just remember that as you are building out that live.com stuff that the more you don't need a specific operating system.. the less we'll be tied to Windows. Don't make your distrust of your own customer so great that we lose trust in you.
The upper "high priority patches" are ..by your own words... to protect your computer against security threats and performance problems... so how is a tool that makes sure that the legally purchased computer that "I" bought a security threat or a performance problem?
Select High-Priority Updates
To help protect your computer against security threats and performance problems, we strongly recommend you install all high-priority updates
Microsoft.. your job one in trustworthy computing is to minimize the need for patches.
Job two is to increase our trust in those that you recommend we install.
You just made the job of those of us who urge people to patch just a little bit harder.
Way to go there guys...
Filed under: Rants