THE OFFICIAL BLOG OF THE SBS "DIVA"

I heard about this from Amy Babinchak and thought it was a really cool way to "teach me to fish".  Firewalls are a software/hardware that you just don't want to mess around with.  Every time someone in the newsgroup says "oh I disabled the firewall to test this" ... I just about fall on the floor.  So the other day a consultant hired Amy to remote into their clients box to build some specific ISA rules.  But here comes the cool "teach me to fish part".. she did it in a way so that he could see what she was doing.  And.. here's the great part.. he made sure a couple of his techs were on hand to also watch and take notes.  So not only did he solve the issue for the client, he got his techs trained in the process too.  Let's be cold hearted business folks about this... he could properly bill the client for Amy's time.. and he got his staff trained for the next time a client needs this same customization thus making sure that he had the knowledge for the future.  Basically training for his staff for free.

I found that sometimes once you get over the hump of knowing how to do something.. it's really easy to do it the next time.

On a server you can just merely 'shadow' the console session.. but on XP machines you can use "Remote assistance" .. where you can have remote shadowing of the session... the user on a XP box clicks under help and support, ask for assistance and 'invites' someone to their box.