[There's a reason that Yoda is the unofficial mascot of SBS.  Size indeed matters not.] The Partner problem - THE OFFICIAL BLOG OF THE SBS DIVA
Thu, Apr 6 2006 12:58 bradley

The Partner problem

Karl was at SMBnation Amsterdam and posted some comments into the smallbizit yahoogroup and one of the posts was this:

 Q: How do you deal with a botched install by a lousy partner?
-- The conferee is only one year in the business and has come across a totally messed up install by a gold certified partner. How do you deal with the client?
-- Marina told the story of her first such incident. Major point: If you look at the logs, you can see EVERYTHING that was done.
-- Jeff: This is a common occurrence. Asked to see who had experienced this. Nearly 100%. Recommends having another technician (from your user group) go into the client and verify your conclusion.

And it saddens me that how many years later we still have "certified partners" that haven't a clue about SBS installs and SCREW THEM UP.

Shame on you.. I know that those of you reading this aren't in this category...but I truly want to go to each and everyone one of these partners that end up HURTING small businesses because they don't take the time to get the information they need.

These days these partners have NO excuse not to read, learn, listen.

I know I'm not yelling at the right people .. but shame on you Mr. Partner for not doing your job.  Small Businesses deserve at least a good job and not a screw up.

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# The SBS Diva gets out her 2x4

Thursday, April 06, 2006 5:27 PM by Spyware Sucks

Hey Susan... please add my name to the...

# re: The Partner problem

Thursday, April 06, 2006 9:10 PM by TechSoEasy - Jeffrey B. Kane

I would add that there are also partners who do not deploy SBS for their customers because they aren't familiar with SBS or feel that SBS is "inferior"... ultimately costing their customers hundreds if not thousands of dollars more.

But heck, since they are deploying separate servers which require more maintenance and upkeep, they are keeping themselves in business... as long as the customers don't find out!

# re: The Partner problem

Friday, April 07, 2006 1:52 AM by happyfunboy

ah...one of my fav-o-rite topics.

and one which i'll be touching on in quite a bit of detail later this month...


# re: The Partner problem

Friday, April 07, 2006 12:44 PM by Mark


Well I'm at the hotel in Amsterdam and SMB Nation has just finished in the last hour or so... many thanks to Harry and the gang (and many speakers) for an entertaining couple of days...

Good to meet so many familiar names...

But on to my point...

A couple of us here have been discussing the SBSC certification and how we can work to ensure 'value'....

And we thought... why not pinch a piece of this:


And introduce 'peer' review in order to obtain/renew SBSC membership?

A kick start from MS would ensure that the majority of reviews (if not all) would be done by SBSC members... so it then becomes in our own interest to ensure that a minimum standard is met and retained...

We realise it's complex... but would be interested to hear all of your thoughts! :)

# welcome to the funcave » sbs…bejeweled!

Saturday, July 01, 2006 11:27 PM by welcome to the funcave » sbs…bejeweled!