Thu, Apr 6 2006 12:58
The Partner problem
Karl was at SMBnation Amsterdam and posted some comments into the smallbizit yahoogroup and one of the posts was this:
Q: How do you deal with a botched install by a lousy partner?
-- The conferee is only one year in the business and has come across a totally messed up install by a gold certified partner. How do you deal with the client?
-- Marina told the story of her first such incident. Major point: If you look at the logs, you can see EVERYTHING that was done.
-- Jeff: This is a common occurrence. Asked to see who had experienced this. Nearly 100%. Recommends having another technician (from your user group) go into the client and verify your conclusion.
And it saddens me that how many years later we still have "certified partners" that haven't a clue about SBS installs and SCREW THEM UP.
Shame on you.. I know that those of you reading this aren't in this category...but I truly want to go to each and everyone one of these partners that end up HURTING small businesses because they don't take the time to get the information they need.
These days these partners have NO excuse not to read, learn, listen.
I know I'm not yelling at the right people .. but shame on you Mr. Partner for not doing your job. Small Businesses deserve at least a good job and not a screw up.
Filed under: Rants