Sat, Dec 3 2005 22:08
Change management SBS style.
Change management. The hardest task [I think] for a VAP/VAR/Consultant is “Change Management”. In a big firm change management is this multi tiered process where any change to the system is tested, reviewed, approved and then and only then is change introduced into a system.
Now come to SBSland where 'change' is more likely than not to be introduced by the receptionist, or by the Son of the owner who “knows a few things about computers”. Now for the VAP/VAR/Consultant I know you document your change management. You do it to ensure you bill for the task. But do you ensure that you have your client track what has been done to a box.
So many times you'll get the “Oh we didn't do anything to the system.....except maybe.....” For some they control change management by having the Administrator password and the boss/owner doesn't have it. For some VAP/VAR/Consultants... we know some of the users passwords even. Going back through the event logs sometimes is the way you check for 'change management'. But if you can? For those that you do allow to be somewhat of admins of their systems? Do you place a notebook by the server to ensure they document what they did [or think they did?]. Do you have an admin account login for them so you can track what they did and when they logged in?
Filed under: Best Practices