Wed, Nov 23 2005 8:01
Want to talk to a human?
This ... you gotta listen to....
NPR : Phone Guide Is a Real Customer Service:
Morning Edition, November 23, 2005 · Entrepreneur Paul English has produced a "must have" for the modern consumer. It's a guide to the customer service phone systems of major corporations. The big payoff? The guide tells you the quickest way to reach a human.
Paul's site... THIS is going on our firm's website/sharepoint -- http://www.paulenglish.com/ivr/
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