Mon, May 30 2005 22:41
Setting expectations and better communication
If there's one thing we newsgroupers don't do sometimes is properly communicate. One of the misunderstandings around the SBS 2003 sp1 install is that we in the newsgroup went out and said “oh you don't need Windows 2003 sp1” and then now we are saying you do as step one of the SBS 2003 install. Also the next expectation that was set was that a service pack for SBS would just as easy as adding water and stirring.
So let's take the miscommunication... first off what we should have said was that “Don't install the Windows 2003 sp1 service pack 'just yet'. I knew we needed it as part of our SBS installation and just said “don't install it“ but we should have been clearer that we meant that you didn't need to do it just yet.
As far as applying service packs, I've been patching SBS servers since SBS 4.0 days and because we have a lot of components, the service pack part is always done in a modular setup. For those that haven't worked with the SBS platform before, I'd strongly recommend that you order the cdrom media as the fabulous M&M's have put together an exact how to with the cdrom install. The cdrom install in my opinion is way easier.
I've said this before, I'll say it again, I don't like service packs in SBSland. Give me a security patch, give me a non regression tested hotfix, but security patches have always been icky in SBSland. I still remember how I found the newsgroups in the first place, I was running SBS 4.0 and doing either the patch to 4.0a or 4.5 and discovered the newsgroups around that time that let me know that there was a window you had to close to find the box you had to click to say “Yes continue” or something like that. So I guess I”m a bit jaded in that I think Service packs are just plain icky, period.
Filed under: Rants