[There's a reason that Yoda is the unofficial mascot of SBS. Size indeed matters not.] Trend dat file 594 - FREEZEUP - THE OFFICIAL BLOG OF THE SBS "DIVA"
Fri, Apr 22 2005 17:36 bradley

Trend dat file 594 - FREEZEUP

>>>TREND A/V FREEZE UP OF WORKSTATIONS AND SERVERS<<<

Just a major heads up .. SBSers around the world are reporting that dat file 594 just did a major freeze up on all servers/all workstations.

We have many machines affected.  Roll back to the 592 dat file.

Per Technical Support of TREND 596 will be out around 6:30 p.m.

To roll back:

Go into the OfficeScan console | Updates | Rollback.  Click 'Rollback' button for Virus
pattern file.

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# re: Trend dat file 594 - FREEZEUP

Friday, April 22, 2005 6:49 PM by bradley

Ironic isn't it - the Trend homepage has a large ad saying "don't let spyware sabotage your enterprise" - bet they didn't think they'd also be doing it!

AV suppliers and bundlers are having a hard time of it - GFI recently got hit by an error in the Bitdefender updates (http://www.theregister.co.uk/2005/03/02/gfi_beserker/) that wiped out considerable amounts of end-user email, and vulnerabilities in other AV software that can be exploited are also public (http://securityresponse.symantec.com/avcenter/security/Content/2005.02.08.html)

# How a single software bug froze SBS, and cost Trend $8 million

Thursday, July 14, 2005 8:36 AM by TrackBack

Back in April, Trend accidentally shipped a dat file that drew a weekend of hell for a LOT of SBS administrators. Susan even warned about it when the roll out of dat file 594 caused enough problems that most SBS admins were rolling back to previous versions (including her); others dropped Trend on the spot. Well, the cost of the software failure didn't end there. Techworld reports that Tokyo-based anti-virus software vendor Trend Micro said the bug affected thousands of customers and has cost the company $8 million USD. The issue has also forced it to lower its revenue and profit forecasts for the April to June quarter. Thats right... this one small mistake cost them over $8 million dollars directly to the company (mostly in call centre costs). Makes you wonder. How can a company this large, with a sales revenue of $150 million USD in the same quarter, let something like this happen. It would be a fair bet that they have a large testing team. A strong QA department. A budget to be envied by many software development firms. Yet a single small flaw impacted them enough that they have to restate their revenue guidance... it cost them over $8 million USD to deal with it. Wow. There are lessons to be learned from this. This could happen to any software company. I would love to be a fly on the wall when Trend went over its QA process and refined their business systems to ensure this never happens again....