Mon, Feb 21 2005 19:51
Verizon.... "We do stop working for you"
We never stop working for you. [well unless you are a customer with a dynamic IP that is...]
Companies can either handle a policy well by communicating in a great way, or they can totally blow it. Handle it right, you build Customer Evangelists. Handle it wrong and you end up with blog posts like this one.
Today Verizon proved that they are totally messing up by not notifying customers that they've changed their mail policies. Eriq posts on his blog the troubleshooting steps and resolution that he had to do to overcome his issue [and it's a great how to on checking mail issues by the way]
"AS OF JANUARY 31, 2005, VERIZON WILL NO LONGER ALLOW BUSINESS OR
RESIDENTIAL CUSTOMERS WITH DYNAMIC WAN IPS TO RELAY THROUGH THEIR SMTP
Update 2/22/2005: Please note it appears that if you don't host your domain with Verizon even if you do have a Static IP they block your sending. Your only alternative is to route your email through your domain mail hoster's SMTP servers or investigate the third party mail relayers like Eriq used.
Filed under: Rants