Mon, Jun 21 2004 17:28
So what's the deal about getting those hotfixes...
Whenever you need a hotfix for an issue, just a reminder that it's a TOTALLY free call. Now I'll admit I'm spoiled [in many ways]. I live in Calfornia where I can get a hotfix 24/7. Call the 800 number, press option 3, rattle off the KB number and in a couple of minutes I get my link to a download along with a password. Done. International folks don't have it quite so nice. For that... I feel for you guys.. it should be way easier than it is right now.
And another thing... if you have applied a security bulletin, remember if you have any issues with that security hotfix, IT'S A FREE CALL. So back up your system, apply those patches and if you have issues... call.
And if you are a SBSer make sure you ask for the SBS specific support. We've got “Motherships” in Charlotte, Las Colinas, Shanghai and of course Redmond. The folks in those SBS PSS departments “do“ look out for us SBSers.
Q: Who can I contact if I apply a patch that is recommended by HFNetChk and the patch appears to cause problems on my computer?
A: Please contact Microsoft Product Support Services for hotfix-related issues.
Q: How can I contact Microsoft Product Support Services?
A: For a complete list of Microsoft Product Support Services (PSS) phone numbers and information about support costs, view the following Microsoft Web site:
When you contact PSS with a hotfix or patch issue, please inform them that you are having issues with a hotfix.
Q: How much does a call to PSS cost?
A: There is no charge for support calls that are associated with hotfixes.
Filed under: Security