Fri, Mar 12 2004 16:13
Dear Mr. Bill Landefeld:
Based on my googling, you are the person in charge of Software Assurance at Microsoft. I've been seeing the newsstories today that people are upset about paying for SA on SQL server and then due to slip dates of Yukon and Whidbey, their Software Assurance deals they signed may not be the great deals they thought they would be.
I have another problem. I'm a Small Business Server 2000 Software Assurance customer who doesn't exactly know what I get as a software assurance customer. I have the upgrade to SBS2000, the SBS2003 software, but there are conflicting reports whether I also have rights to get the Live Communication Server product. You see, Exchange 2000 SA customers do get the replacement upgrade to the internal instant messenging component that used to be included in Exchange 2000. But I'm not an Exchange SA customer, I'm a SBS customer that has inside of it Exchange 2000. If I call US SA licensing , they say I am, if you call UK SA licensing, they tell my fellow SBSers over there they are not. But SA is “supposed“ to be universal and I've yet to hear back which is right.
Now we hear that Exchange 2003 SA customers look like they are on track to get additional spam filters when they are released for the Exchange platform later on. I've asked MS folks whether or not SBS 2k3 [which has Exchange 2k3 underneath] whether or not we are eligible. I've yet to hear back on that either.
Today in the newsgroup where I hang, someone asked about SA. I got news for you Mr. Landefeld. I'm normally a great customer evangelist [shhhhh don't say the “E“ word around my fellow MVPs] but I tell ya, your best word of mouth marketing falls flat when I can't even tell someone answers to basic questions like that.
Get me answers Mr. Landefeld. Otherwise I can't recommend SA when “I“ as a customer don't even know what I get.
[can you tell I'm in a mood..... again....]
Filed under: Rants