Tue, Dec 16 2003 16:42
Having issues with externally accessing OWA?
At the server:
1. Apply 831464
831464 FIX: IIS 6.0 Gzip Compression Corruption Causes Access Violations
http://support.microsoft.com/?id=831464 [this hotfix now in Exchange 2003 SP1]
2. Clear the IIS server files follow these steps:
a. Go to your %windows%\IIS Temporary Compressed Files directory
b. Select all of the content in this directory and delete it.
3. Go to a command prompt, type "iisreset".
At the client:
1. Go to Tools -> Internet Options
2. Select Delete Files and click OK to confirm that you want to delete the
For testing purposes...
Disable Exchange Forms Based Authentication:
1. Open Exchange System Manager
2. Expand Server, , Protocols, HTTP
3. Right-click Exchange Virtual Server, Properties. Settings tab.
4. Uncheck Enable Forms Based Authentication. Click OK.
5. Go to a command prompt, type "iisreset"
Now rerun the CEICW to reset the authentication.
If you are running Trend and did not load it on a separate site
For more information, see Solution 18148 in the Trend Micro Knowledge Base
Filed under: Best Practices
at the following URL:
As a workaround, you can remove the OfficeScan MIME Types value from the
Default Web Site and from the Exchange virtual directories. Use the following steps
to remove this MIME Types value:
1. Open Internet Information Service (IIS) Manager.
2. Expand the server and then expand the Web Sites folder.
3. Right-click the Default Web Site, and then click Properties.
4. Select the HTTP Headers tab.
5. Click MIME Types.
6. Select the " .* application/octect-stream" entry and click Remove.
7. Click Yes to confirm, and then click OK two times.
8. In the Inheritance Overrides dialog box, select Exadmin, Exchange,
exchange-oma, OMA, and Public (hold down the Ctrl key while clicking to select multiple),
and then click OK.
9. Right-click Default Web Site, and then click Stop.
10. Right-click Default Web Site, and then click Start.
11. Run the "iisreset" command.
After you remove and reinstall OfficeScan or remove the OfficeScan, delete
the Internet Explorer temporary Internet files on the client computer before
using OWA again. If clearing the temporary Internet files does not resolve the
problem on the affected client computers, completely remove Internet cache files, and
enable the Internet Explorer option to check for newer versions of stored pages on
every visit. To do so, follow these steps:
1. Close all instances of Internet Explorer.
2. Open Internet Properties in Control Panel.
3. Click the General tab.
4. Click Delete cookies, and then click OK when prompted to confirm.
5. Click Delete Files, click the check box to "Delete all offline content"
when prompted, and then click OK.
6. Click Settings, and then click "Every visit to the page" under "Check
for newer versions of stored pages."
7. Click OK two times.