[There's a reason that Yoda is the unofficial mascot of SBS.  Size indeed matters not.] THE OFFICIAL BLOG OF THE SBS "DIVA"

So let's say I have a SBS 2008 that is running in a HyperV server.  It's a child inside the parent.  And I'm looking for the most officially supported backup and restore solution on the face of the planet? One that if I called Microsoft support they would do their best to ensure that I could get myself back to where I was?  What would that be exactly?

The answer is, ensuring that you used the native SBS 2008 backup and park it out to a vhd drive.

Why is this the most supported?  Because that's the official backup solution that you can see in the SBS 2008 documentation and thus the Engineers will be the most trained and well equiped to guide you in a restore using that method. 

Now what about backing up the parent and having it VSS aware so that the Parent backs up the child?  Will the support folks at Microsoft refuse to help?  The answer is no, but the reality is that they can only do best effort support in this scenerio.  We are after all virtualizing a domain controller.  As long as we stay with one domain controller, we actually have a better chance of having no issues.  It's when there are multiple domain controllers that tombstone values and what not come into play.  At the end of the day the best code to restore an active directory information is the system state backup that is made as part of the sbs backup process. 

This same "best support effort" holds true when you use third party backup solutions.  Microsoft can't hold your hand if you are using another product that they don't know how it works.  If your only backup is a third party backup program, you'll need to go through them, not Microsoft for your support. 

Backup and Restore Considerations for Virtualized Domain Controllers:
http://technet.microsoft.com/en-us/library/dd363545(WS.10).aspx

Posted Mon, Feb 8 2010 12:21 by bradley | with no comments
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I wonder if the Super Bowl Celebration will be continuing up through May when Jeff Middleton's IT Pro Conference will be going on?

http://www.conference2010.sbsmigration.com/

Congratulations to the New Orleans Saints.  Congratulations to Jeff Middleton and the rest of the New Orleans residents who deserved it and a lot more. 

Who Dat done good.

https://www.microsoft.com/licensing/servicecenter/Software/Product.aspx?d=/wEPBQIyMwUDNjc4

For those keeping track, yes the VLSC web site is back up and operational a day before they announced it would be.  I'll check back in tomorrow to see if it continues to stay that way.

As of 11:51 p.m. on 2/6/2010 the VLSC web site is working again.. and here's the screen I intended to show you the other day.  That of the SBS 2008 screen.  You can't download the media from here because SBS media has to be shipped to you as the product key is on the back of the media.

Posted Sun, Feb 7 2010 0:10 by bradley | with no comments
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Doesn't anyone ship software up to date anymore?  I bought Adobe Acrobat standard the other day, downloaded it from the web and immediately had to patch it. additional install.  Downloaded Ubuntu from the web, and it too needs an immediate patch.

(edit) As Bruce points out in the comments, the Adobe Acrobat standard starts with a 600mb install file from the download and installs version 9.  You then go to update it and it wants to install another 450mb download.  You just bought the thing, and you have to download it one and a half times.

Posted Sat, Feb 6 2010 16:11 by bradley | 4 comment(s)
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connect and Windows 7:
http://social.microsoft.com/Forums/en-US/partnerwinserversbs/thread/f9e0fb14-840c-4b37-8683-08d132b38267

Nice to know I wasn't blonde.  I had set up some Windows 7 with SBS 2008 and the first time I set them up I used the user name of the person who was going to be using the system.  I had their password (I check the box to have them change it soon after) and I used http://connect... and it got stuck on SBS_netsetup which is the temporary routine that SBS uses to log on, get the domain set up and do it's bizness.  Huh.  What did I do wrong I asked? 

So recently I had six Windows 7 that I joined http://connect style and THIS time every one of them I used the "admin trick".  When you get to the setup screen, don't choose the option to set the computer up for yourself.  Instead, choose the option to Set the computer up for others.

You will first give the box the domain administrator username and password.  Yeah I know there's Security blogger/guru/Dr./etc etc I know that when I did this I immediately thought of how I was using domain admin credentials on a local machine and thinking about what he might think of cached credentials on the box.. but if you are that level of paranoia in your firm, set up a domain admin account specifically for this process and then change the password right afterwards.

So anyway you log in with the domain admin and then you get to a screen where you choose the additional folks that will log into the box.  Then the system does it's normal routine of domain join/install/yadda yadda and the SIX times I've used http://connect with this assign computer function, the sbs_netsetup has not gotten stuck.

So that's my new best practice for setting up Windows 7's on SBS 2008.  Don't use the user, use the admin.

I started to go onto the VLSC web site and take some screen shots to show you parts of the vlsc web site because I think the webcast should have shown you what the role section web site looks like EXACTLY as I think it would be more obvious.  Like how SBS can't be downloaded and it indicates you need to order media.  Like how the permissions are these radio buttons that you choose for the categories.  Since most of us in the SMB space are admins on the site, some of the granularity is not needed.

But unfortuately I can't do the screen shots and explanation I wanted to show you guys.

As someone said it the other day the best... dealing with cloud computing means you have paper/offline/your own/backups.  The way you best trust the cloud is by not trusting the cloud and planning accordingly... at least when it comes to the vlsc web site these days.  I don't mean to sound snarky, but geeze folks, this is getting old.  May I respectfully blog that a nice heads up notice beforehand would be nice in the future when these weekend fix sessions are done in the future.

Posted Fri, Feb 5 2010 19:33 by bradley | 1 comment(s)
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 So Eric Ligman posts that the recording of the VLSC web site was online.  I was trying to work/half listening the other day so I figured I'd take the time to watch it tonight.

http://blogs.msdn.com/mssmallbiz/archive/2010/02/04/replay-of-the-microsoft-volume-licensing-service-center-vlsc-webcasts-for-partners-now-available.aspx

I click on the partner network link he says to click http://bit.ly/blr0jb

I click on the submit boxes he says to submit, and nada.  I get little windows indicating that the use of popup blockers will impact the web site.  Okay fine, whatever, I'll make the site allow pop ups from the partner site.  Try again.  Same thing.  Try with the site in the trusted site zone.  Same thing.

Still, a tiny square window trys to pop up and then goes away.  Okay fine, I'll use Firefox.  Same experience, a popup flashes up and then whatever is suppose to occur doesn't.

Okay, fine, whatever, I'll use the other evil Empire, Google's chrome.  Same thing.  It indicates it's blocking a popup.

What am I doing wrong?

Okay let's go back to the blog post and ensure I'm reading all of the instructions, so let's go back and redo all the steps, closing out of the browser and starting over.  Hmmm no change using Internet Explorer (Vista/IE8).  Let's try Chrome again, ensuring I click on "register", noting that I don't see the same radio buttons in the blog post, but hitting submit this time, I do get the video starting to download

Finally.

I don't know if it was just my Friday night inabilty to deal with pop up blockers or what, but if you face the same issues I do, the moral of this story is, if at first the first evil empire doesn't succeed, try the other one.

Posted Fri, Feb 5 2010 18:57 by bradley | with no comments
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Shadow Copy issue.. SBS2008:
http://social.microsoft.com/Forums/en/partnerwinserversbs/thread/2b3cd945-7346-405d-9daf-434bf7b5c619

Hi Jeff,

Thank you very much for using the Partner Online Technical Forum. This is Hong and nice to meet you here. I will be assisting you in this post.

From your post, I understand that you are not able to backup a SBS 2008 and the error message is “Catastrophic Failure”. The command “vssadmin list writers” shows no VSS writers and you get 0x8000FFFF error when registering eventcls.dll. If I have misunderstood, please let me know.

Analysis
=====
Based on my research, the error code 0x80040154 is “REGDB_E_CLASSNOTREG”, which means the class is not registered. Error 0x8000FFFF is very generic and it means “The task cannot be completed because an error occurred”. Since there is no VSS writers listed, combined with the error messages, we should register VSS related components and check the issue again.

Please also let me know what is the backup utility used to backup the server and failed with “Catastrophic Failure” message. Is it the native Windows Server Backup or any other backup tools? I ask because the error “Catastrophic Failure” can happen both to Windows Server Backup and other backup tools and we need to know which tool is used so that we can narrow down the issue. Thank you.

Suggestion
=======
Step 1: Re-register all VSS writers.
Please note: this is the only way to register VSS writers and it has been reported that in rare occasions it may cause the system to be unreliable. Please manually backup important data to another location before trying the steps below. Thank you very much.

1. Please backup and remove the following Registry key
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216}\Subscriptions]

2. Please copy the following to Notepad to create the batch file FixVSS08.BAT. Run FIXVSS08.BAT to reset VSS configuration. We will need to run the batch file as Administrator on the SBS 2008 machine.
------------------------------------
rem FILENAME: FIXVSS08.BAT
rem
net stop "System Event Notification Service"
net stop "Background Intelligent Transfer Service"
net stop "COM+ Event System"
net stop "Microsoft Software Shadow Copy Provider "
net stop "Volume Shadow Copy"
cd /d %windir%\system32
net stop vss
net stop swprv
regsvr32 /s ATL.DLL
regsvr32 /s comsvcs.DLL
regsvr32 /s credui.DLL
regsvr32 /s CRYPTNET.DLL
regsvr32 /s CRYPTUI.DLL
regsvr32 /s dhcpqec.DLL
regsvr32 /s dssenh.DLL
regsvr32 /s eapqec.DLL
regsvr32 /s esscli.DLL
regsvr32 /s FastProx.DLL
regsvr32 /s FirewallAPI.DLL
regsvr32 /s kmsvc.DLL
regsvr32 /s lsmproxy.DLL
regsvr32 /s MSCTF.DLL
regsvr32 /s msi.DLL
regsvr32 /s msxml3.DLL
regsvr32 /s ncprov.DLL
regsvr32 /s ole32.DLL
regsvr32 /s OLEACC.DLL
regsvr32 /s OLEAUT32.DLL
regsvr32 /s PROPSYS.DLL
regsvr32 /s QAgent.DLL
regsvr32 /s qagentrt.DLL
regsvr32 /s QUtil.DLL
regsvr32 /s raschap.DLL
regsvr32 /s RASQEC.DLL
regsvr32 /s rastls.DLL
regsvr32 /s repdrvfs.DLL
regsvr32 /s RPCRT4.DLL
regsvr32 /s rsaenh.DLL
regsvr32 /s SHELL32.DLL
regsvr32 /s shsvcs.DLL
regsvr32 /s /i swprv.DLL
regsvr32 /s tschannel.DLL
regsvr32 /s USERENV.DLL
regsvr32 /s vss_ps.DLL
regsvr32 /s wbemcons.DLL
regsvr32 /s wbemcore.DLL
regsvr32 /s wbemess.DLL
regsvr32 /s wbemsvc.DLL
regsvr32 /s WINHTTP.DLL
regsvr32 /s WINTRUST.DLL
regsvr32 /s wmiprvsd.DLL
regsvr32 /s wmisvc.DLL
regsvr32 /s wmiutils.DLL
regsvr32 /s wuaueng.DLL
sfc /SCANFILE=%windir%\system32\catsrv.DLL
sfc /SCANFILE=%windir%\system32\catsrvut.DLL
sfc /SCANFILE=%windir%\system32\CLBCatQ.DLL
net start "System Event Notification Service"
net start "COM+ Event System"
net start "Microsoft Software Shadow Copy Provider"
net start "Volume Shadow Copy"
-----------------------------

3. Restart SBS 2008 server and see if the issue still exists(using Windows Server Backup).

Step 2:
If the VSS writers are listed after the above steps but Windows Server Backup fails again, please apply the Service Pack 2 on the SBS 2008 machine. SP2 contains quite a lot of hotfixes for VSS which will update the VSS related files on the system. Service Pack 2 can be downloaded from the link below:
"Windows Server 2008 Service Pack 2 and Windows Vista Service Pack 2 - Five Language Standalone (KB948465)”
http://www.microsoft.com/downloads/details.aspx?familyid=a4dd31d5-f907-4406-9012-a5c3199ea2b3&displaylang=en

Please try the suggestion and tell me the result. Thank you very much. If there is anything unclear, please feel free to let me know.

Have a nice day and I look forward to hearing from you!


Best regards,

Hong Shao
Partner Online Technical Community

Posted Fri, Feb 5 2010 0:01 by bradley | with no comments
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One can only hope that Elvis's long lost brother Harry Presley will show up in Vegas again...

----

Well-established SMB technology community portal SMB Nation is proud to announce its inaugural SMB VoIP workshop for channel partners, computer consultants, resellers and VARs. “Our intentions at SMB VoIP are two-fold,” shared Harry Brelsford, CEO of SMB Nation. “First, we want to properly introduce our long-time SMB technology consultants to the amazing world of voice and specifically VoIP. Second, we want long-time telephony experts including interconnects and agents to embrace the SMB opportunity. This second group can benefit from our speeches on how to be a managed services provider. Our intent is to bring the SMB data and voice communities together and do good business.”

The three-day workshop is “co-located” inside the well-established Channel Partners event (Virgo Publishing) at the Mandalay Bay Center in Las Vegas, March 1-3. SMB VoIP attendees will have full access to both shows and the exhibit hall (Channel Partners typically has 3,000+ attendees). The SMB VoIP workshop content offerings are both business and technical in nature. “We have content for all interests. For example, on the business-side, we have “How to Sell VoIP in SMB” and on the technical-side, we have a healthy debate about on-premises solutions versus hosted VoIP.” Brelsford added.

Speakers include leading industry experts who will provide individual sessions and open panel discussions. “You will meet Erik Lagerway, Tom Cross, Jay Weiss, Karl Palachuk, Ray Horak, Doug Green, Chris Bangs, Daniel Williams, Matt Mackowicz  and Matt Wass de Czege. We’ve brought in SMB-specific VoIP subject matter experts.” Said Brelsford. “You can’t afford NOT TO ATTEND to fast forward your journey into SMB VoIP right now!”

“If you don’t “VoIP” your customers, some else will.” Exclaimed Chris Bangs, director at Telephonation, a well-respected SMB VoIP portal. “Computer guys and gals must view this opportunity both optimistically and defensively. It’s a new decade and a new economy and the VoIP opportunity on existing data networks is HUGE! Computer professionals need to learn IP-based telephone systems “yesterday” to protect their client-base. Not to mention telecoms are looking to take over network management from the computer consultant.”

This inaugural SMB VoIP workshop is sponsored by Avaya, Microsoft, Cisco, ConnectWise and many more. Avaya and Cisco will focus on new and exciting telephony products and partner opportunities. Microsoft will present its Business Productivity Online Suite, a set of hosted applications including Microsoft Exchange e-mail, SharePoint collaboration and conferencing tools. Event support has also been provided by Virgo Publishing, Telecom Reseller News and Telephonation. 

You can learn more about the SMB VoIP workshop by viewing the “Get Your Head Into VoIP” webinar: http://smbnation.com/Events/Webinars/tabid/101/Default.aspx.

 

About SMB Nation

SMB Nation (www.smbnation.com) is a publishing and events company, targeted at the small and medium business technology consultant and reseller community. SMB Nation spreads the knowledge of SMB technology trends through its books, magazine, online services, conferences and worldwide seminars and workshops. As an active participant in the technology community, SMB Nation has a long history of advocacy and evangelism.

The company was founded in 1999 as Matthew\Brelsford Associates and became SMB Nation in early 2003, to promote the books and consulting services of Harry Brelsford, the author of a successful series of SMB technology books.

  Today, SMB Nation conferences, seminars and workshops bring forward-thinking IT consultants, technologies and vendors together, sparking new opportunities in the SMB space. Being THE information source for SMB technologists and Small Business Specialists worldwide, SMB Nation delivers complete business solutions to help them better manage their business, technological and marketing needs. Whether it’s delivered in print, online, or in person, everything SMB Nation produces reflects our unshakeable belief in the power of information to spur a profitable global community.

 About Virgo Publishing

Virgo Publishing is a dynamic information services company specializing in communications through print and electronic media, trade shows and special events, education and training, and value-added business services. In general, each print magazine serves as a platform to create communities through the integration of publishing, events and the Web. For information, visit www.vpico.com.

 

About Channel Partners Conference & Expo

The Channel Partners Conference & Expo (www.channelpartnersconference.com) is the communications industry’s only event exclusively for indirect sales organizations – agents, VARs, systems integrators, interconnects and consultants – focused on transforming their businesses to become converged solutions providers. Produced by PHONE+ magazine (www.phoneplusmag.com), the event is produced twice annually in the spring and fall and features future-proofing advice from thought-leading speakers and how-to courses on best practices, technology and strategy. Topics range from hot technologies and new opportunities to partnering, diversification, sales tips and skills building.

Contacts:

Harry Brelsford

SMB Nation

harryb@smbnation.com

Posted Thu, Feb 4 2010 23:59 by bradley | 1 comment(s)
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So if you are concerned about ways that data can leave your office, today I learned of another means.  We're getting bids on new copiers/scanners and the Ricoh model we're looking at has an optional scan/copy to SD card or USB flash drive.

http://www.ricoh-usa.com/products/product_features.asp?pCategoryId=8&pCatName=Multifunction+Color&tsn=Ricoh-USA&pSubCategoryId=5&pSubCatName=General Office&pProductId=1283&pProductName=Aficio MP C4000

In the past I've seen people do forensic analysis of workstations to determine if someone copied information from a network drive to a usb flash drive.  Now you may need to be aware of the ability for your copiers to transfer data.

Just another sign that data can move from your network in ways you might not think of.

Posted Thu, Feb 4 2010 23:04 by bradley | with no comments
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One of the guys in the office has a wife that has an older HP laptop.  It's backlight in the screen failed.  So expecting a fee for the replacement, I emailed HP care.  Amazingly enough, through a series of emails where they had me check this and that, they determined it needed to be in for repairs, they sent me a box and fixed the screen issue.

So it came back today and since we wanted to check it out and make sure it was okay, we also took the time to bump it up to Windows 7 Home Premium.  Then we did what we've been doing a lot lately to home PCs.  Removing the antivirus on it (in this case the Comcast supplied McAfee) and installing Microsoft Security Essentials.

And of course right off the bat it was picking off stuff that the McAfee didn't find.  The other trick we do when having Laptops is using the power of LiveMesh to be an online cloud backup/migrator of data from one laptop to another.  Before we sent it off there were three files of personal (non sensitive stuff) that she needed from one computer to be moved to the other.  Using Live Mesh the transfer occurs in the background and ensures that no matter what computer she's on, her files that she wants are always there.

https://www.mesh.com/welcome/default.aspx

Now, if it will only come out of beta one of these years.

 

Posted Wed, Feb 3 2010 21:19 by bradley | 1 comment(s)
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Warning: Do not try installing Windows 7 on older PCs without parental supervision - THE OFFICIAL BLOG OF THE SBS "DIVA":
http://msmvps.com/blogs/bradley/archive/2010/01/28/warning-do-not-try-installing-windows-7-on-older-pcs-without-parental-supervision.aspx

You know my post about how a Laserjet 1012 host based printer didn't have a Windows 7 driver and I had to move another printer over...today I moved that Laserjet 1012 back and tried the Vista 64bit printer driver...and it works like a champ.

So if at first you don't succeed, try again with the Vista drivers.

Posted Wed, Feb 3 2010 19:03 by bradley | 2 comment(s)
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Apparently the spare linksys I have (or had) at home that was between my main network and my HyperV test box was plugged into the wrong power brick.  So the other day it started making a noise.  A wwwrrrruuurring noise.  A noise that Linksys boxes NEVER make if they are doing what they normally do.

Fortunately I had a spare at the office (why I had a spare at the office, I'm not sure why, but I did) and plugged it in and set it up.  Then I had to remember how I had set up the old network with the paths.  I leave it so that I can RWW into the main box but then RDP into my test network.  So it's always fun setting up that secondary router as it has a funky path and a non normal IP address so to separate out and keep the two networks apart.

The ISP's router is at 192.168.1.254 then the second linksys is at 192.168.1.66, then the internal IP of the router is 192.168.0.200 and then the HyperV box is 192.168.0.101, and from there there's a HyperV copy of SBS 2003 or SBS 2008 that has their own DHCP (and don't run at the same time). 

They are literally copies of real servers so great for doing tests on and what not.

 

Posted Tue, Feb 2 2010 22:49 by bradley | 1 comment(s)
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Speaking of EULAs... I've seen a couple of people do migrations where the image the original SBS 2003 and then use the image to test/start a migration.  In three days, the SBS 2003 demands that it is activated.  I've seen some folks take ANOTHER backup of the machine to start their migration tests over again to start the three day timer again rather than activate the box.

Activate the copy.  It won't put the original SBS 2003 box at risk.  It won't pull the license from the original machine.  It won't impact AT ALL the running system.  But if you go back three days later and take another image copy, that does impact your client.  It could cost them money, harddrive space, etc.  It's not efficient at all and puts more risk to your client, not less.

Now I'm not advocating piracy here, but I'll be darned if I advocate being inefficient for your client sake just because Microsoft has an anti-piracy code that needs activation in three days.  Your intent is to be efficient for your clients sake.  It's what's best for your client, it's what's best for Microsoft's sake. 

At the end of the day licensing should be reasonable and have a business sense about it, not a reason to keep Attorneys employed.

Posted Mon, Feb 1 2010 20:04 by bradley | 1 comment(s)
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There are times the religious trolls better known as posters on various journalists blogs make me laugh.

Nine out of 10 premium-priced PCs sold at US retail is a Mac | Betanews:
http://www.betanews.com/joewilcox/article/Nine-out-of-10-premiumpriced-PCs-sold-at-US-retail-is-a-Mac/1265047893

Take some of the comments on Joe Wilcox's blog as a case in point... SeaMonkey 420's comment that reads "my currnet [sic] laptop is a macbook pro 13 that rocks both os x snow leo and win7 ultimate x64. can you run os x leo in vmware on a windows machine?"

No Mr. 420, you can't.  You see it's against the EULA, dude.  I'm sure there are lots that would love to run an OSX inside a virtual machine but the folks at Apple require you to only run it on Mac Hardware.  Granted that's so Steve can ensure an asthetically pleasing product (that is cold on your knees btw during the wintertime until it warms up and the magnetic cord pops out, but sometimes the religion back and forth gets tiring.

At the end of the day, it's the workflow/applications that dictate the platform.  We're still moving to that platform agnostic world and not there yet.  Ergo why even Mr. 420 has Win7 on it.  It's eula allows that btw.

Posted Mon, Feb 1 2010 19:56 by bradley | 1 comment(s)
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Had an interesting thing today, I had a XPmode 'fall off' the network.  I think as a best practice now I'm going to flip back to workgroup and flip back on the domain because when I'm moving a real box to a virtual, I freak out the AD a bit.  So today I couldn't log onto a network joined XPmode virutal.  And when I tried to log onto the local admin profile on the box, it said that the Remote desktop connection "The local policy of this system does not permit you to logon interactively" http://support.microsoft.com/kb/289289

Huh?  Oh but wait, XPmode acts like I'm in a remote desktop window... so if I DISABLE integration features (tools in the virtual pc) it will flip that mode off, then allowing me to log in locally, take it off the domain, and put it back on again.  Oh and make sure that your local admin account has a password,  If it doesn't it won't let you log in either.

It's not necessary to reboot in between the workgroup and domain, just click OK, don't reboot, put it back on the domain, THEN reboot.

Then reenable the integration features so you can do the XPmode integration stuff.

Posted Mon, Feb 1 2010 19:36 by bradley | 1 comment(s)
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Steve asked "Do you have any idea about end of life/end of support for SBS 2003 sp2?  I'm not finding it anywhere?

And another Steve answered this -- Microsoft Product Support Lifecycle for SBS 2003 - The other steveb - Steve Banks' Blog on SBS, EBS, and other Small Business Technology Topics:
http://msmvps.com/blogs/steveb/archive/2010/01/11/microsoft-product-support-lifecycle-for-sbs-2003.aspx

But let's make this real clear --

"SBS 2003 SP1 will be supported until 2014 at least for extended support."

That said, I'm not a fan of being the first on a platform, nor am I recommending that you be the last.  What is pushing most upgrades are when the hardware changes out.  I can't accept/don't like installing old code on new hardware either.

Posted Sun, Jan 31 2010 16:59 by bradley | with no comments
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I have two pairs of pants that got a bit dusty when moving around computers this week.  It's amazing how many dustbunnies can be inside a computer isn't it?  So the pants I was wearing were a bit dusty so I was checking to see if they could be washed or only dry cleaned.  And from the tag in the clothing, I couldn't tell.  Granted the tag was small (not as small as the Certificate of Authenticity tags on the side of computers mind you) but still, and they were all in icons.  And Saturday night at my house is laundry night.  Do I know how to paaarrrty or what?  So I'm sorting colors and clothes and get to these two pairs of pants that have never been washed before, and I honestly don't know if they can be.  And the only "manual" they have instructing me what to do when or if I should wash them is on that tag with a bunch of icons.

Okay... great... but what if you don't know what the icons mean?  

So I do what every self respecting geek does when facing laundry issues.  

http://www.textileaffairs.com/c-common.htm and so I had to search to figure out what the symbols meant.  Sometimes we're like that in technology when we communicate to those that don't live and breathe this stuff.  We use jargon and words that we assume everyone will understand....because of course WE understand what we mean.  But if you aren't in the business... in this case ... I'm not a specialist in laundry (or at least try to only do it once a week or as necessary) and my entire world doesn't live and breathe around laundry, it's no wonder that I'm looking at this laundry jargon going "Huh?".  Is that a W for wash or a Crossed out washing machine?

Don't forget when trying to explain something new to a user that they may be not understanding what you understand.  Ensure that you are communicating on the same level, with the same understanding.  Ensure there are visual instructions when someone starts to use something new.  Ensure that the instructions you give are clear and jargon free (as much as we can in the Information Technology world).

And in case anyone is wondering, Do not wash, No bleach, Do not tumble dry, Light iron, Dryclean, Any Solvent Except Trichloroethylene.

Hmmmm, maybe I can use a lint roller and get the worst of the dust off of them?

 

Posted Sun, Jan 31 2010 0:38 by bradley | with no comments
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Open licensing changes frustrate one reseller:
http://www.itbusiness.ca/it/client/en/home/News.asp?id=56229

"As for customers requiring a WindowsLive ID, it's a matter of security. Customers ultimately own the license and the software even if they hand over permission to their IT environment to a solution provider, Sharp said."

There's a nagging question I'd like to know.  Was this an issue in the past or merely something done for the Attorneys.  As I was poking around the VLSC web site seeing if there was a Windows 7 Ultimate license I could download or order a media kit like there was for Vista Ultimate, the more you dig around the VLSC web site, the more you hit spots that are still the old web sites.

I still don't think this site is small business friendly as it should be.  I'm poking around and having to try to figure out where things moved around to.

As part of the new system integration, Microsoft is increasing security to mitigate privacy and anti-piracy concerns. If customers would like partners to work on their behalf, the customers must add their partner of choice as an administrator for Open Licenses.

You know, there were partners that posted (whether or not they actually did so) that they were going to go to bittorrent to download media because they couldn't get access.  I'm not sure how this is mitigating anti-piracy.  The best apology would still be a month extension on everyone's license agreement.

On Wednesday, February 3rd there will be multiple webcasts showcasing the new process -- http://blogs.msdn.com/mssmallbiz/archive/2010/01/27/microsoft-volume-licensing-center-vlsc-webcasts-for-partners-register-today.aspx

I'd urge everyone to make time for a webcast. I'll be honest and say that it will take some time for me to regain the favor of open value licensing I once had.

Posted Sat, Jan 30 2010 23:53 by bradley | with no comments
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So if you are migrating from SBS 2003 to SBS 2008 one of the key things you need in place is SBS 2003 sp1.

SBS 2003 sp1 is not the same as Windows 2003 sp2.

SBS 2003 sp1 is a five part service pack

Windows Small Business Server 2003 Service Pack 1:
http://www.microsoft.com/windowsserver2003/sbs/downloads/sp1/default.mspx

Windows Server 2003 Service Pack 1

Windows SharePoint Services 2.0 Service Pack 1

Exchange Server 2003 Service Pack 1

Windows Small Business Server 2003 Service Pack 1 Component

Windows XP Service Pack 2 for Client Deployment

Microsoft Office Outlook 2003 Service Pack 1 for Client Deployment

If you already have Windows 2003 sp2 on the box you can substitute the SP2 that is already on the box for that first plart.

But you need to get the latest Sharepoint service pack and most importantly that component referred to as

Windows Small Business Server 2003 Service Pack 1 Component

You can skip over XP sp2 and the Outlook 2003, but that's the part you need to ensure a proper base.

Don't forget, review the tips at www.sbsmigrationtips.com to have a successful migration.

 

Posted Fri, Jan 29 2010 23:39 by bradley | with no comments
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