>>>Partner Community Hot issues November 2009<<<:
http://social.microsoft.com/Forums/en-US/partnerofficeword/thread/3c3e80b4-c1bd-49bb-b7f8-f85bbdceccb9
TOP SUPPORT ISSUES
NEW & UPDATED KB ARTICLES
NEW WEBCASTS
TOP SUPPORT ISSUES
===============
The following "hot topics" were posted and resolved during the month of October in Office and Messaging client:
<Issue 1>
Product: Office Outlook 2007
Issue Description:
------------------------------
Outlook 2007 with BCM v3 was originally installed on Windows XP machine. The user uninstalled Windows XP OS and completely installed a new Windows 7 OS. After recovering the backup file for BCM database, the customer found (2 months ago) data is missing. The user wants to know how to recover missing data.
Resolution:
------------------------------
If the user has original BCM backup files <databasename>_offline.ldf and <databasename>_offline.mdf, he can restore the BCM dataset by using scripts.
For your reference:
Restoring a BCM database from SQL .mdf and .ldf files
http://blogs.msdn.com/bcm/archive/2007/10/22/restoring-a-bcm-database-from-sql-mdf-and-ldf-files-windows-vista-or-xp.aspx
<Issue 2>
Product: Office Word 2003 and Word 2007
Issue Description:
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Some files are slow to open in Word 2003 and Word 2007 on the network.
Cause:
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Those files are created by a template and will always to load the template in a shared folder when they are opened.
Resolution:
------------------------------
In Word 2003, please click “Tools” > “Templates and Add-ins” and clear the template file path here.
In Word 2007, please click “Developer” tab and click “Document Template” to clear the template file path.
<Issue 3>
Product: Office Outlook 2007
Issue Description:
------------------------------
The Country/Region drop down list is empty when you edit the business phone number in Outlook 2007 with BCM
Cause:
----------------------------------
The phone and modem options are not configured.
Resolution:
---------------------------------
Configure the options for a new location:
1. Start / Run / Services.msc / OK.
2. Double-click the Telephony service.
3. Set the Startup type to Manual.
4. Press Apply and OK.
5. Shutdown and restart your computer.
6. Verify that the Telephony service is started.
7. Configure your New location in the Phone and Modem options.
<Issue 4>
Product: Office Outlook 2007
Issue Description:
------------------------------
Customer cannot search either your own Calendar items or shared Calendar items in Outlook 2007. Have totally reinstall Office 2007 SP2 to troubleshoot this issue.
Cause:
-----------------------------
Some MAPI related files are corrupt or missing.
Resolution:
---------------------------------
Run Fixmapi.exe tool and Rebuild the computer's index catalog
1. Click Start, click Run, type %windir%\system32\fixmapi.exe, and then click OK.
2. Restart the computer.
3. In Control Panel, double-click Indexing Options.
4. In the Indexing Options dialog box, click Advanced.
5. Click the Index Settings tab, and then click Rebuild.
6. Click OK when you are prompted to rebuild the indexed locations on the computer.
7. Click Close to close the Indexing Options dialog box.
<Issue 5>
Product: Office 2003
Issue description:
-------------------
When trying to add clip art in Office 2003, we got the error “Clip Organizer cannot complete the operation - No such interface Supported error code 0x80004002”
Cause:
-----------------------
A third party software made windows use the old versions of two dll's: msdasql.dll and msdaps.dll
Resolution:
----------------------
Register the two files msdasql.dll and msdaps.dll from %COMMONPROGRAMFILES%\system\ole db:
regsvr32 msdasql.dll
regsvr32 msdaps.dll
NEW & UPDATED KB ARTICLES
================
940726 Security warning when you start Outlook 2007 and then connect to a mailbox that is hosted on a server that is running Exchange Server 2007 or Exchange Server 2010: "The name of the security certificate is invalid or does not match the name of the site"
http://support.microsoft.com/default.aspx?scid=kb;EN-US;940726
942995 You are prompted unexpectedly to restart the computer after you install a 2007 Office service pack or a 2007 Office update
http://support.microsoft.com/default.aspx?scid=kb;EN-US;942995
924074 How to open and save Word 2007, Excel 2007, and PowerPoint 2007 files in earlier versions of Office programs
http://support.microsoft.com/default.aspx?scid=kb;EN-US;924074
950929 How to contact a Microsoft Product Activation Center
http://support.microsoft.com/default.aspx?scid=kb;EN-US;950929
NEW WEBCASTS
===================
Microsoft Office System Webcast: Extend the 2007 Microsoft Office System (Level 300)
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032422514&EventCategory=5&culture=en-US&CountryCode=US
Momentum Webcast: Using Microsoft Office for Business Intelligence (Level 100)
https://msevents.microsoft.com/CUI/WebCastEventDetails.aspx?EventID=1032423637&EventCategory=5&culture=en-US&CountryCode=US