Nice ..... ! support.microsoft.com

New layout and features for Microsoft Help and Support website, Hmm.... nice :)  Support passport login and allow you to customize you own 'support center' + bookmark your favorites support + article rating + feedback + additional comments on article + improve incident submission experience and more...

But WAIT!!!!!! is it really that nice? well, I think some parts can be improve. For example, the 'select a product' - either list all or have major section with drop down list box, instead of 'more.... ' and 'more....' to find the product I wanted, also if would be nice to use a much more meaningful url say ?p=iis&v=6, rather than ph/2097 or 2094 and etc. what the heck is 2097 ? I mean for regular user like me, I would just change the url, rather than click here and there to select whatever product I want. Also if would be nice to control the display or hide the right toolbar..... information like - search, additional resources... I don't need that ! I mean I want to have control on this part as well.

Once cool feature  is the translations of the article ! I used to type zh-cn or etc to see if it got translated, for now, you can just select from the right 'section' of the page, if the kb is translated, you will see the language listed in the dropdown list, all you need to do is select the desire language and click the '->' button. if the language is not listed in the dropdown list, meaning it's not translated to that specific language.

And what is this 'Need More Help?' together with 3 questionmark images ??? You will find two 'need more help' in each kb article, at top right and bottom of the page. Marketing???