First of all I would like to tell you that I am not American but French. Also I 'm not working for Microsoft per se I'm a benevolent trying to help people in your case. I will present your problem to the group of tester as well as to the development team.
Could you please check those points:
- Check the date and time set on your computer, make sure they are correct
- Can you access your Hotmail inbox from another computer?
-Can you access your Hotmail thru another browser?
- Did you try deleting your temprary files and folders?
Assuming you are using Internet Explorer,go to Tools > Options> General tab
-Make sure Hotmail's access is not restricted . In order to do so, and still assuming you are using Internet Explorer, please go to Tools> Options>Security Tab .
- Also go to the next tab which deals with Privacy and allows you to manage cookies. Make sure it is not set to high as Hotmail needs to download a small cookie in order to let you log in. Consequently, make sure you have allowed downloads on your computers.
- Also please go to Tools > Options> Advanced tab, under security, make sure SSL2.0 and SSL 3.0 are checked
- When going to ?> About Internet explorer, do you read 128-bit under the number of your version?

You might have tried to check some of those points. But as I don't I'd rather ask you before. Let me know how things turn out. I will put you problem under investigation to other tester and MVP. I'll keep you in touch. Good luck

Thank-you for your quick response, and I thank-you for your information.

After emailing my distress message, I went to a local computer software store and purchased SpySweeper. After two sweeps, the problem was solved. It appeared as if an adware or spyware program blocked my access to my hotmail email account.

I was without my email account for the whole day. I am currently unemployed, and I have been using the computer for hours at a time. Without my email, I could not send out resumes or check for replys.

Thanks again!

trying to access hotmail account from easyinternet one account accessible another not ..... sent to search for page. one account has increased its storage capacity (per yesterday)

I can't access hotmail.com or msn.com but can visit all other sites. Attempting to access an MSN page gives me "Page Not Available" error.Following one of the clues here I checked to see if 128 Bit is indicated under the IE 6 Version number. It is not. It says, instead, "Cypher Strength 0 Bit."
At the MSN Update Page, I could not check for updates. Message said to check to see that computer clock is correct (it is), and that Java Script is enabled (it is; I went to test sites and observed that it is operating). I have checked Tools/Internet Options/Security Advanced and followed recommendations to no avail. I can't even send an inquiry to MSN.
Any help would be appreciated.
WIN 98 IE 6, 2GB HD, 256K Memory, 400Mhz Pentium.
Problem occurred after upgrading MS Office. I uninstalled it but problem still exists.
Thank you for this forum and any help you can give.
Charles

In my post a few minutes ago, I forgot to mention that I am not using a firewall. My ISP is NetZero with a 56K dialup. I have run virus and spyware checks with negative results.
Thank you.
Charles

After I posted my inquiry, I continued to search websites regarding inability to access MSN websites such as Windows Update, as well as My MSN, Hotmail, etc.

Based on some comments at some of the sites, I discovered that my IE6 was indicating "Cypher Strength = 0"

I found MSN sites that addressed this problem directly for various Windows versions.

Before attempting to follow the detailed steps at the MSN sites, I simply downloaded IE6 again and this returned IE6 to "Cypher Strength = 128" and as I am writing this using Hotmail, obviously the problem was solved. Other people may have to follow the step-by-process that involves re-naming (as "old") three DLLs: schannel.dll; rsabase.dll; and rsaenh.dll. Then IE6 is downloaded again and installed which will provide error-free and updated versions of these DLL files.

I have another problem but you have already done enough for me. I have sent MSN an inquiry about it as I can find no mention of it anywhere. MSN Messenger attempts to log on, halts, and produces a bad-grammar error message with no details or clues except to select the famous "OK" button. This error message says (and I recheck it here to be very sure it is exactly as displayed):

The following error caused Not enough storage is available to complete this operation. to close: ? ?i|

Between the two question marks (?) there is a cent symbol that I cannot reproduce here.

Anyhow thank you very much and perhaps the information I send here may help someone else. That is, the possibility of a Cypher Strength = 0 problem.

Cordially,

Charles Jay

I'm glad you found a solution to your problem. I will definitly wrote an article about the solution you found or at least update the current article.

Thanks for the infos

Good luck

Hi Guilaume,

Glad to see this usefull page you have. Im a bit let down that Microsoft doesnt have something like this on its own though. Two days ago my MSN stopped funcioning. With that i mean i cant login anymore and my password seems to off changed. I tried recovery but i dont remember the secret question as its a four year old account. I send two support tickets to Microsoft, first one three days ago now, and i have no reply of them till now. I need my account back as i used it for alot of business contacts, since my business is 100% located on the internet. Iv tried from different pcs so it really is the password that got changed or the account that got inactive (i didnt send an email for a long time from it, however still checked the mails weekly). My support ticket 180952644. Please advice what i can do.

Regards

Steve

You may want to join Hotmail support here:
http://support.msn.com/contactus.aspx?productkey=hotmail

Here is a translation of what I found on a French page:
(http://www.fr.msn.be/services/msnhotmail/motdepasse/Default.asp?Ath=t)

"Please you will need to provide:

Your Hotmail or MSN Email address

Another email address where you can be joined.

The name, birthdate and place of birth below should be the same as hose you hav ementionned for your Hotmail or MSN account



First name

Familt name

Date of birth

Country, State

Zip code

Date of your last passport connexion (last time you were able to access your hotmail account)

or

Approximative date of your account creation


Optional data to provide

If some of the data mentionned above are not correct, any other information about the account can be useful to determine if you truly are the account holder


Any old passwords

5 MSN Messener contacts

10 email addresse part of your address book

Your personal folders created in the account
Any other information maybe helfpul
Hope it helps

Hi Guillaume,

Allright, i submitted there too now, and got this.

----
Thank You for using the Support Desk E-Form for submitting your concern. Your concern will be addressed within 24 hrs.

Your Support Ticket Number : 181007784

----

Lets hope i get a reply this time.

Regards

Steve

i have tried everything advised in this discussion about trying to get access to hotmail again with no avail. any other suggestions??

I too am having problems with Hotmail and Yahoo Email accounts. I've contacted Microsoft several times and followed instructions, but nothing seems to work. Hopefully someone here can help.

A month ago i found that i could log on fine to Hotmail, but i couldn't read my messages- when the Today page loaded, an "Error on Page" msg appeared in the status bar at the bottom, and i could't access the emails when i clicked on a new or old email. I contacted Microsoft, checked firewalls, cookies, cleared history, did everything they suggested.

Anyway, fed up, i abandoned hotmail and set up a Yahoo account. It worked fine for a few days, then it did the same thing! I can access stuff fine from other computers, ITS JUST HAPPENING FROM MY HOME COMPUTER. Could it be a virus/Internet explorer glitch?????

Hotmail says that my account is blocked
why??

ok I'm having several requests from various people over here and from various places. I will not be able to find the time to find a solution to all of you guys

I believe i'm gonna close those forums and lead you to the Microsoft Public Newsgroup where other people including myself will be able to help you.
In this way your problem will be solved much faster

Post yuou problem here:
if you use a newsgroup reader:
news:microsoft.public.msn.discussion

if you prefer a web access:

http://communities2.microsoft.com/communities/newsgroups/en-us/default.aspx?dg=microsoft.public.msn.discussion&cat=en-us-msn&lang=en&cr=US