Artisoft Introduces Advanced Support for Microsoft CRM

SAN FRANCISCO & CAMBRIDGE, Mass.--(BUSINESS WIRE)--Sept. 7, 2004--Artisoft(R), Inc. (OTC: ASFT), a leading provider of open systems IP-PBX and call center products, today announced support for the Microsoft(R) Business Solutions Customer Relationship Management (CRM) application within TeleVantage, Artisoft's open-systems IP-PBX. This built-in integration provides businesses with an advanced, affordable contact management and telephony solution that enables them to deliver premium customer service, streamline operations and increase productivity.

"Microsoft values Artisoft as a partner in delivering flexible, cost-effective IP telephony and call center solutions," said Holly Holt, group product manager, CRM, Microsoft. "The integration with Microsoft CRM is a natural progression for the thousands of TeleVantage customers who are looking for an affordable, easy to deploy CRM solution that can dramatically improve their business."

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