Starbucks store locator UI is terrible and lousy customer response email
http://www.starbucks.ca/en-ca/_Our+Stores/ is terrible.
I figure I’ll tell them about it. So I sent them the following email.
I'm attempting to find a Starbucks place in Edmonton or Vancouver and can't. I have no idea what I'm doing wrong.
I choose Retail store, change the 5 kms to 50 kms, enter Edmonton, AB and do a search. Nothing. I have no idea what I'm doing wrong.
Also every time I get the Locations found: 0 I click on New Search and have to re-enter all the above information all over again.
This is a terrible UI experience.
Thank you for contacting Starbucks Coffee Company.
I apologize for any inconvenience you had finding one of our stores online.
Our online Store Locator www.starbucks.com/retail/find makes it easy to find Starbucks coffee around the globe, including address information and maps. The locator includes listings for our freestanding retail stores around the globe as well as our airport locations.
If you have a web-enabled mobile device, you can also access store location information at mobile.starbucks.com.
Lastly, you can use your cell phone's text message service to find a location near you. Simply text your zip code or postal code to 'MYSBUX' (697289). While this is a free service, text messaging fees may be assessed by your cell phone service provider.
This information, as well as other subjects are covered in the FAQ (Frequently Asked Questions), available on the website by clicking the Customer Service button, then the FAQ button.
Thanks again for your interest in Starbucks Coffee. If you have more specific questions not answered at the Starbucks site, please feel free to e-mail us at email@example.com or call (800) 23-LATTE to speak with a customer relations representative.
Starbucks Coffee Company
800 23-LATTE (235-2883)
Monday through Friday, 5AM to 8PM (PST)
Your reply completely missed the point of my email. Please forward my email to the president of Starbucks so they can take appropriate action.