Tales from the Interview: The Receptionist Test
Tales from the Interview: The Receptionist Test This is brilliant if you are hiring a tech support person.
A friend, we'll call her Sheila, was telling me of how she worked in a telephone call centre and after a number of months was promoted to screening calls for executive positions. Part of Sheila's job was to score the callers on their attitude talking to her. One call in particular the person was very impatient and rather rude. After about the fourth or fifth question he clued in that Sheila wasn't just the dumb receptionist but doing a short interview. He immediately changed attitudes and put on the facade of being really friendly person. And she dutifully recorded all that. We can only assume he never got the job.
Hmm, that reminds of the time I was catching a flight from Calgary to Edmonton in the evening in the mid 1980s. I could tell from the folks in front of me that the flight I was hoping to be on was canceled and the next one was in two hours. A guy starting yelling at the ticket agent and shouted he was off to TimeAir, the competitor's. I knew the competitor ran much smaller and much less frequently operated equipment. Their gates were also at the other end of the airport.
So now it's my turn. I ask the same ticket agent "So let me guess. Your competitor is all full up this evening." She smiles and agrees. "So that jerk is going to be walking to the other end of the airport and going to have to come back, right?" She smiles even wider and again agrees with me. We chuckle. I just ask her for the next available seat and go have supper.