For IT projects, silence can be deadly
Larry Linson, fellow Access MVP, mentioned the following article a while back. Well worth reading
For IT projects, silence can be deadly Five key conversations can mean the difference between success and failure in IT project.
I was reminded on this after doing an afternoon's general purpose computer trouble shooting for the brother of a friend. After several days I gave him a call to see how things were going. His first comment to me was "It's nice that you're asking how things went. That doesn't happen any more these days." I laughed and replied that I wanted to make sure I hadn't made any mistakes.
(The fundamental problem was that he was using a three year old program that hadn't been obsoleted by the vendor and wasn't compatible with Internet Explorer 7. In the end I just uninstalled IE 7 from his computers. While IE7 is more secure they seldom visit the Internet from those two computers.)
I've made the mistake in the past of not keeping in touch with clients. I'm sure that if I had given them a call every six months or year or so I would have some repeat business. But more importantly I would've kept them happy. But when you're moving from one project to another and always a bit behind it's quite difficult to sit back and think about things.